| Expertise |
| Projectmanagement, servicemanagement en training |
| Account status: |
| pro |
| Bezoekadres |
| Camera Obscuralaan 101, 1183JX, Amstelveen |
| Telefoonnummer |
| 0642214044 |
| Website |
| http://www.essema.nl |
| Geregistreerd sinds: |
| 02/10/09 |
| Laatst actief: |
| 20/04/12 |
| Nu beschikbaar: |
| ja |
| Uren per week beschikbaar |
| 40 |
| Algemene informatie over deze dienstverlener |
|
Na een valse start als maritiem officier ben ik 18 jaar geleden in de ICT begonnen. In de loop van
de jaren heb ik diverse rollen ingevuld, zoals projectmanager, interim manager, servicemanager,
consultant, trainer. Ik ben prettig in de omgang en weet de verschillende partijen tot elkaar te
brengen en te overtuigen zonder het projectresultaat uit het oog te verliezen. Verder ben ik
integer, service gericht en zeer communicatief ingesteld. Mijn projecten worden conform budget en
planning opgeleverd. |
|
| Specialisatie en expertise trefwoorden |
|
Service Delivery manager
Servicemanager
Changemanager
Projectleider
Projectmanager
Interim manager
Teamleider
Regieorganisatie
Outsourcing
Beheerprocessen
Procesmanager
ASL trainer
BISL trainer
Configuratiemanager
Service Level Manager
ITIL consultant
ITIL trainer
HP Openview Service Desk 4.x
ITIL versie 2 en 3
Webportals
Contractmanager
Demand manager
Pakketselectie
Service management tools
Migraties
Coaching
|
|
| Overige informatie en referenties |
|
Een aantal referenties:
Executive director ICT van een bank:
Erik is an excellent project manager and skilled subject matter expert on service management. Erik
managed for three strategic projects that brought the organization to the next level of
professionalism in service management. Thanks to Erik we were able to increase our internal customer
satisfaction and lower our operational costs. Besides these aspect Erik is a great personality who
can easily communicate in all levels of hierarchy. Another effective personal skill of Erik is his
patience and ability to stay calm and always listen to his stakeholders without slowing down his
project. I wish Erik a lot of happiness and joy on his sabbatical leave and I am sure that we will
meet again.
Delivery unit manager Schuberg Philis:
I have experienced Erik as a knowledgable person in the Project Managment and Service Management
area. Because of Erik's focus and commitment he was a driving force in achieving the goals for his
project.
Manager account- en servicemanagement Robeco:
Erik was hired at Robeco to fulfill the role of Service Manager for the Corporate Departments and
professionalize Service Management within Robeco. With his extensive ITIL experience he was able to
add lots of value and content to implement Service Management at a higher level. With his
relationship skills he was able to create a good relationship with the basis based on thrust. Also
as a person Erik was a great teamplayer. |
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