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| geplaatst door |
datum
plaatsing: |
termijn
realisatie |
budget /
salaris |
| tomcoumans |
31-08-10 10:04 |
2 tot 6 maanden |
op uurbasis |
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| locatie |
reacties |
bekeken |
status |
| Amsterdam |
2 |
323 |
gesloten |
project titel
Product manager channels ..
referentie nummer
72
afrondings toelichting
Dear Contractor,
Thank you for your application and motivation.
We have contacted the selected suppliers.
We made our selection based on the criteria mentioned in the jobdescription.
Kind regards,
YER Interim Solutions
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project omschrijving
PURPOSE OF JOB / FUNCTION AND RESPONSIBILITIES:
Channels are a key differentiator in RBS’ GTS Global Payments business. The Channels
team manages multiple (online and direct) international cash management channels like
Access Online, Access Direct and the GTS / Access Portal that provides clients with access
to and interaction with relevant content, applications and business processes through a
single window.
The Channels team is the business owner of the global cash channels suite, representing
RBS both externally and internally. The Channels team is responsible for product
management (product development and product marketing) of the client interfaces. The
Product Manager Channels (Portal) will be responsible for all aspects (understand, create,
deliver, check) of the product management cycle including (but not limited to):
- Understanding and prioritising client and internal needs
- Analysing the competitive landscape and market trends
- Keeping track of vendor and technology developments
- Defining channel vision and strategy (including communication and pricing strategy)
- Defining product proposition and commercial offering
- Creating channels roadmap, year plans and marketing plan
- Scoping releases
- Providing input for business cases
- Defining low level business requirements and use cases
- Providing input to product development projects
- Accepting products by reviewing and accepting functional and user acceptance test
results, product embedding and commercialization results
- Managing stakeholders (external (clients) and internal (like sales, client service,
operations, other product teams))
- Executing capacity planning/business forecasts
- Defining service level agreements
- Participating in incident management process
- Managing risk within the channels portfolio
- Conducting surveys and processing feedback from clients, sales, client service,
implementation management and operations
- Improving administrative, operational and customer facing processes and documentation
- Creating sales support materials, customer testimonials, case studies
- Participating in award winning management
- Writing white papers and thought leadership articles
- Supporting sales and implementation management
- Providing training and organizing product calls, user group meetings and road shows
- Executing win/loss analysis
The focus of the Product Manager Channels will be on Portal product development and
product marketing (client experience, cross-product business integration and shared
resources like content management and security services).
KEY PERFORMANCE AREAS / INDICATORS/RESPONSIBILITIES:
- Effectiveness in implementing the strategy
- Contribution to the delivery of the overall international cash management revenue and
payment fees income
- Effectiveness in managing stakeholders
- Effectiveness in managing risk
- Effectiveness in managing the financials
- Effectiveness in improving the client experience and client satisfaction
- Effectiveness in providing product support
- Quality of contribution to projects representing the channels products
- Effectiveness in solving problems
- Teamwork and degree of cooperation with other teams to ensure product delivery channels
operate smoothly
Quality of output in all areas
KNOWLEDGE:
- Electronic banking
- Internet & e-business knowledge
- New technology & web 2.0
- Client experience
- (IBM Websphere) Portal
- Content management
- Web access management (authentication, authorization, single sign on, entitlements and
administration) and content management)
- Portal related shared services like web forms, statistics and alerting
- (Internet & new technology) market trends and developments, innovation directions,
competitor landscape, vendor solutions etc.
- Financial services / banking
- Global transaction services (Cash, Payments, Trade, and Treasury products)
- International cash management
- RBS organizational knowledge a plus
Basic finance, accounting, performance management and economic profit concepts
SKILLS / COMPETENCIES:
- Product management:
o Strategy definition
o Product marketing
o Business management
o Product development (business analysis, business requirements gathering and creation,
business case creation)
- Ability to show thought leadership on business issues regarding the channel
- Ability to drive change from a business perspective
- Effective task and time management skills including understanding of project management
practices
- Ability to validate functional, solution and interaction designs
- Ability to plan, manage, monitor, and follow through on complex tasks
- Problem solving skills
- Ability to measure consequences (of market developments, project delays, regulatory
change etc.) to projects, clients and the business
- Ability to work in an environment where result requires involvement from many parties,
which you do not all control
- Judgement: Ability to know when to escalate
- Presentation skills
- Project management skills
- Strong communication skills
- Excellent written and verbal English skills
Strong affinity with IT
PERSONALITY:
- Customer oriented
- Pro-active / self starter
- Action and result oriented
- Politically sensitive: Ability to interface with people at varying levels of seniority
- Pragmatic
- Decisive
- Team player: Ability to work in virtual and geographically distributed teams
- Flexible and able to self motivate in an unstructured and evolving environment
- Strategic thinker with analytical capabilities
- Structured
- Accurate
- Creative
Multi-cultural sensitive, aware of the nuances and intricacies of conducting business on
an international basis
Additional Comments: Job Description is very specified as this is a replacement of a
current contractor that has left the organisation. Please present candidate that match as
much as possible to the role requirements. It is a combination of a Product manager role
with good IT knowledge to be able to understand the technical language. A lot of contact
with internal and external stakeholders. Candidate should be able to lead a discussion to
convince clients to buy into certain products.
This is a 40 hours per week role. Candidate will be reporting to the Head of Portal.
Candidates need to be fluent in English
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