Technical Support Engineer (ClearCase)
About Rational Software
Rational Software is one of the five IBM Software Brands and provides a software
development platform that improves the speed, quality, and predictability of software
projects. This integrated, full-lifecycle solution combines software engineering best
practices, market-leading tools, and integrations with the other IBM Software Brand
products, and those of other vendors.
Clients
Rational has thousands of customers in Europe and many more world wide. To mention a few:
Ericsson, Bosch, Nokia, Philips, Siemens, Accenture, Wall Mart, Manpower, Cap Gemini,
Alcatel, Motorola, Dow Jones, Oracle, Boeing, Airbus, Daimler Benz, Intel, HP and Sun. And
of course, IBM itself is an important user of the Rational solution.
Rational Customer Support
To serve its customers in Europe; Middle East and Africa that encounter problems or have
questions regarding our tools, Rational has three support centers based in Europe:
Amsterdam (Netherlands), Kista (Sweden) and Toulouse (France). These support centers cover
nearly all of the Rational products on the so-called 2nd level. This means that the
centers are responsible for analyzing and reproducing the problem, finding a work-around,
identify product problems and collect new product enhancement requests.
The Role
Since customer satisfaction plays an important role in sustaining the Rational business
with our customers, the main objective of the Technical Support Engineer is to resolve the
customer issues with ClearCase in a timely, courteous and professional manner.
Although you are a technical expert, you may often need the help of other world-wide
experts like Rational product developers, our account managers and others to resolve the
issue. Nevertheless, your responsibilities lie in the orchestration of this and you remain
the customer contact and keep the responsibility for the progress towards the solution.
All the time you are continuously focused to reduce the impact to the customers business.
Ownership, team playing and customer focus are key elements of attitude of the Technical
Support Engineer, who is doing his/her work in an international environment.
Our Requirements
Our ideal candidate will be educated to degree level with a technical background,
preferably with software development and technical support.
Experience with Rational ClearCase is essential, knowledge of software development and
software configuration management is a plus.
To be successful, you need to have analytical and problem solving skills, be able to set
priorities and you also need to be strong in customer handling. Customer focus, enthusiasm
and drive are even more important.
In order to support our customers in EMEA; you must be fluent in at least English and
French or English and German, both verbal and written. Other languages are a plus.
Candidates who do not meet this requirement will be immediately rejected.
Tarief max € 60,-- per uur exclusief BTW
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