Project Manager – Loyalty

About the Assignment

For an international omnichannel retail organization, we are looking for an Interim Project Manager to lead the implementation of a newly designed loyalty program across multiple European markets.

The loyalty strategy, including tiers and benefits, has already been defined. The focus of this assignment is on execution and delivery: aligning multiple workstreams, coordinating teams, and ensuring a successful go-live by June/July.

This is a hands-on project management role for someone who thrives in dynamic environments and knows how to drive progress across marketing, tech, digital and in-store operations.

Your Responsibilities

You will lead the end-to-end implementation across four key workstreams:

• Development & implementation of a new loyalty platform

• Loyalty program requirements & rollout

• Website and app changes to support the new member experience

• Marketing activation & CRM journeys

• Visual merchandising alignment

• In-store engagement & staff training

• Optimization of email communications within the loyalty journey

You will:

• Kick off and coordinate collaboration between all involved teams

• Own planning, timelines, milestones, risks and dependencies

• Monitor progress and ensure deadlines are met

• Align stakeholders across Tech, Marketing, CRM, Retail and BI

• Drive implementation across digital and physical touchpoints

• Support go-live activities across all countries

What We’re Looking For

• 7+ years of experience in Project Management

• Experience in loyalty programs within retail or e-commerce

• Strong stakeholder management skills

• Experience working in cross-functional, omnichannel environments

• Structured, proactive and delivery-focused mindset

• Able to manage complexity and drive execution

• Fluent in English; Dutch is a strong preference

We are specifically looking for someone who:

• Is pragmatic and execution-driven

• Actively follows up and keeps teams accountable

• Is comfortable working with senior stakeholders

• Brings structure without a corporate mindset

Practical Details

• Start date: ASAP

• Duration: 4 months (extension possible)

• Availability: 32–40 hours per week

• Hybrid working model

• On-site presence: preferably 3 days per week

If you are interested or would like to learn more, feel free to reach out via direct message.