Desktop Support Engineer

Role: Desktop Support Engineer

Languages: Dutch and English
Location: Eindhoven and Amersfoort areas
Travel: Must be willing and able to drive to client locations, including long-distance travel.

Role Overview

We are looking for a Desktop Support Engineer with strong hands-on experience in end-user computing, hardware and software support, Windows environments, mobile devices, and field support. The role involves providing technical support to users, troubleshooting hardware and software issues, performing device installations and refreshes, and maintaining IT assets across client locations.

Key Responsibilities

• Install and configure operating systems using SCCM/Microsoft Endpoint Configuration Manager.

• Install, configure and troubleshoot anti-virus, anti-spyware, custom and commercial software.

• Provide desktop and end-user support for Windows operating systems.

• Troubleshoot and perform break/fix support for:

  • Laptops

  • Desktops

  • Printers

  • Telephony equipment

  • Other end-user IT hardware

• Support mobile devices including iPads, iPhones and smartphones.

• Provide technical support for Microsoft Office applications including Word, Excel and email clients.

• Perform OS and data backup/restore activities.

• Troubleshoot basic network connectivity issues, including LAN/Wi-Fi and endpoint connectivity.

• Provide basic support for Windows Active Directory and Group Policy.

• Perform hardware and asset refresh activities, including device replacement and migration.

• Maintain accurate records of IT assets and hardware inventory.

• Support hardware procurement and maintain adequate spare hardware stock.

• Provide hands-on support for Audio/Video Conferencing (AV/VC) equipment.

• Diagnose and resolve user incidents while maintaining good customer service.

• Travel independently to client locations to provide on-site technical support.

• Be comfortable with long-distance driving and field-based support assignments.

Required Skills & Knowledge

• Strong experience in Desktop / End User Computing Support.

• Hands-on experience with Windows operating systems.

• Experience with SCCM / Microsoft Endpoint Configuration Manager.

• Knowledge of Active Directory and Group Policy.

• Experience supporting Microsoft Office, email clients and productivity applications.

• Strong hardware troubleshooting and break/fix skills.

• Experience supporting laptops, desktops, printers and telephony equipment.

• Experience with iOS, iPads, iPhones and smartphones.

• Knowledge of antivirus and endpoint security software.

• Experience with OS and data backup/restore.

• Basic network troubleshooting knowledge.

• Experience with IT asset management and hardware refresh.

• Hands-on experience with Audio/Video Conferencing technologies.

• Good troubleshooting, communication and customer-facing skills.

• Ability to work independently at multiple client locations.

• Full driving capability and willingness to undertake long-distance travel.

Language Requirements

• Dutch – Fluent

• English – Fluent