Business Analyst - Salesforce/CRM

Gepost door: Rick Berrevoets

Opdrachtomschrijving / Job Description

For our direct end client, a well-established Dutch organization, we are looking for a Business Analyst with strong affinity or hands-on experience within the Salesforce or other CRM domain to join their CRM Valuestream team.

Salesforce has grown into an increasingly important part of the organization's CRM landscape, starting as a data platform to enrich data and build a 360° customer view, and now expanding further into the Salesforce UI and core application usage. As a result, this is becoming a critical area within the organization.

You'll join a team of around 12-13 people, working closely alongside a large group of consultants from a well-known external systems integrator. It's a fast-moving, demanding environment, we're looking for someone who is self-reliant, can hold their own ground among experienced external consultants, and isn't afraid to take a clear position while staying collaborative and easy to work with.

While Salesforce experience is an important plus, candidates with strong Business Analyst experience within a customer service / CRM domain (e.g. migrations, customer journey optimization), even without direct Salesforce background, are also a great fit and encouraged to apply. What matters most is the ability to work independently in a complex, multi-stakeholder environment.

Key Experience

• Business Analyst experience within the Salesforce domain (implementation, configuration, requirements, user stories), or

• Strong BA experience within a customer service / CRM domain (e.g. CRM migrations, customer journey design), with Salesforce affinity as a plus

• Comfortable operating in an environment with a large group of external consultants from a major systems integrator; able to hold your own position

• Strong stakeholder management and communication skills

• Medior to senior mindset; self-reliant, proactive, and a good team player

Practical Details

• Start date: ASAP, immediate availability strongly preferred

• Interview process: typically 1 or 2 rounds

• Language: Dutch and/or English