Junior Desktop Support Analyst

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A fantastic opportunity has arisen for a junior Desktop Support Analyst to come on-board with one of the most established names in the Financial Services Industry.


As our junior Desktop analyst/Systems Administrator, you will primary dealing with the onsite support of hardware and software issues. You will learn to deal with network and datacenter jobs and support on all kinds of hardware; PC/laptops, tablets, voice, phones, video, switches, routers, etc.
Where will you be working?
You will be working in our office in Rosmalen, the Netherlands.
Working part-time is possible!
What are your daily activities?
As a junior you get the chance to learn to be able to perform the following tasks.

  • Accountable for desktop infrastructure support within global based team.

You will work closely with your manager / team to develop and deliver pro-active solutions to Windows / Linux / Apple based infrastructure issues.

  • Working within a small team to maintain high levels of support in order to maximize system availability.

  • Become the go-to person for end-user queries and issues ensuring effective documentation and knowledge sharing of all applicable fix’s.

  • Maintain SLA's and compliance within corporate environment.

  • Maintain Windows systems and deployment process, ensuring that all issues are documented and all clients are supported in majority of broke / fix issues.

Your skills and competencies

  • Minimum 1 year in IT Support based role with focus on face to face communication you will need to be confident in multi-client support and have a range of skills including workload prioritization and the ability to multi-task.

  • Being certified for ITIL foundation, MCDE and/or MCSE is a plus

  • Certain knowledge of the following is a plus

o Microsoft infrastructure and products including Win7, Win 8.1, Win 10 and Office application suite
o Mail clients Outlook 2007 – 2013
o Exchange 2003 – 2013 infrastructure / administration
o Active Directory with or without Domain admin level
o Networking LAN/WAN and TCP/IP, VPN
o UNIX / Linux with basic Bash command skills
o PXE imaging service with a focus on multiple of operating systems (Windows, Apple, Linux)
o Blackberry BES, Apple, Android, Windows phones and Mobile Iron.
o Desktop virtualization (Citrix)
o MAC OS-X desktop environment understanding / Troubleshooting

  • Experience in documenting and/or transferring knowledge and pro-active improvement plans

  • Experience in effectively dealing with client requirements and expectations.

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2 reacties

  • Datum
    02-09-2015 09:42

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    11-09-2015 09:56

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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