Freelance Senior Business Analyst

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We are Backbase

We come from all over the world to do what we love; to design a great product that improves the lives of real people. We’re passionate, dedicated, and among the best in business. Every person on our team believes in working together and supporting each other to get create a beautifully designed product and a work environment that’s fun, inspiring, and dynamic. We believe in learning from our customers and our colleagues, that makes us easy to do business with and exciting to work for.

The goal

As a Freelance Senior Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.

This is a crucial role within the Backbase ES team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product.

The Freelance Senior Business Analyst is expected to:

  • Gather define and prioritize requirements of the project in close collaboration with the client;

  • Write functional requirements using use case specifications or user stories;

  • Perform business process gap analysis and manage requirement change;

  • Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;

  • Configure the various customer experience building blocks using Backbase Portal Manager and Backbase Forms Studio.

Your profile

You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organisational and cultural sensitivity are a must.

Skills & knowledge:


  • University education and degree (preferable business or IT related);

  • Minimum of 5 years experience in a similar role for full service internet bureau;

  • Minimum of 5 years experience in a client facing position;

  • Experienced with Web Content Management;

  • Experienced with Digital Marketing Tools;

  • Experienced in requirements management an/or process modelling;

  • Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall;

  • Excellent written and verbal skills in English;

  • Perseverance and pragmatism to solve complex problems;

  • Ability to work under pressure;

  • Ability to work in a multicultural and international environment;

  • Extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.


  • Experienced in business processes and forms solutions;

  • Experience in Financial Services industry;

  • Experienced with Digital Marketing;

  • Experienced in requirement management tools;

  • Experienced in project management tools;

  • Experienced with e-commerce.

The team

The Freelance Senior Ba is part of the Expert Services (ES) team. ES is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The ES team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and ES team members must be able to think and react quickly to find a solution that works for everyone.

Our ES consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.

As part of the ES team you will report to the Operations Manager ES.

About Backbase
We have created the world’s leading lean customer experience platform. It has been designed to help organise, create, and manage deeply relevant customer experiences across all channels, on any device. Backbase Customer Experience Platform (CXP) combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience. Our critically acclaimed customer experience platform eliminates the need to replace existing legacy systems and provides a highly flexible and fully customisable environment populated by powerful widgets. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2013, was recognised as the most visionary portal vendor.

The Backbase team is made up of more than 200 senior technology and usability professionals, with offices in some of the world’s most vibrant cities, including: London, New York and Amsterdam. If you’d like to join us in any one of them, we’d love to hear from you.

The offer:

Backbase provides a competitive hourly rate for this role (depending on experience).

Next steps

If this freelance assignment appeals to you, you are available and up for the challenge, please use the apply button on this page. For more information please contact Emile Molenbeek.

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3 reacties

  • Datum
    07-09-2015 12:19

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    09-09-2015 16:19

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    09-09-2015 18:39
    Amsterdam Zuidoost

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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