21 sept 2015
20-12-2015, met optie op verlenging.
Deadline; 9-9 15.00
The provision of advice, assistance and leadership in any area associated with the procurement, provision, delivery, maintenance or effective use of information systems and their environments. The type of consultancy can deal with one specific aspect of IS, or it can be wide ranging and address many aspects or it can be of a strategic nature.
Currently in Shell SAP EIC is used for their interactions with the employees i.e. to track cases from raising to closure. In the Q4 of 2015 Shell wants to assess the different alternatives in the market for this functionality and what other companies use for their (HR) service centers
Perform an independent market scan for employee interaction systems (CRM or Case Management systems) such as EIC and Salesforce
Create recommendation for Shell HRIT i.e. a mapping of market solutions on Shell HRIT situation, including pros and cons
Experiences with (HR) service centres (processes and tools)
Person should have excellent communication skills (verbal and writing)
Able to work with senior stakeholders in IT and HR
Excellent change management skills
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