Medior Netwerkspecialist regio Rotterdam

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Bastien Tielen, TenICT


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TenICT is op zoek naar een medior netwerk specialist voor een van onze relatie in Rotterdam.

Position Overview
We’re looking for a client in the region Rotterdam for a Services Support Engineer to help support and grow the Professional Services business. As a Services Support Engineer, you will be working directly with customers and prospects to gather solution requirements and work with our Engineering and Architecture teams to develop, propose and implement solutions.

This is a Level -3 engineering position. Provides onsite technical support to our customers in industrial environments.

Essential Functions

  • Able to take direction, manage priorities and update site IT management as needed

  • Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments

  • Monitor help desk tickets, manage the reception of a ticket through to completion and signoff, and escalate calls within given time guidelines when required.

  • In-depth knowledge of Cisco networking equipment including

    • Switches

      • Routers

        • Chassis and supervisors

  • Fault diagnosis, troubleshooting to ensure effective repair of the products mentioned above.

  • Deliver upgrades and conversions including replacement of component parts

  • Providing visual verifications to assist in remote troubleshooting

  • Process paperwork relevant to customer problems/upgrades.

  • Ability to go onto customer sites

    • Spoken communication skills

      • Good presentation

Qualifications and Experience

  • Must possess current CCNA or CCNP certification.

  • Solid knowledge of Cisco in a global multi-protocol environment

  • Solid knowledge of network protocols TCP/IP, OSPF and DNS/WINS configurations

  • Relevant industry experience in a complex LAN/WAN environment, supporting Cisco/Wintel environments.

  • Experience working with industry standard network protocols and configurations

  • Advanced problem determination and troubleshooting of network hardware issues and network connections

  • Ability to deliver solutions within a network project team

  • Demonstrable problem solving skills

  • Ability to be analytical, research issues and resolutions

  • General application knowledge of MS Office Suite, emulation programs, wireshark and VPN client technologies.

  • English, Spoken and Written

  • Dutch Spoken


  • On-site technical assistance

  • Hardware installations

  • Interface card removal and installation

  • Inventory of equipment, recording of digital pictures and serial numbers

  • Power cycling a router, server, switch, and soft-booting a server

  • Moving equipment within space and cabinets

  • Ladder racking, pre-wiring of patch panels and equipment

  • Assembling, installing and maintaining cabling

  • Verifying cable integrity on installed media

  • Providing visual verifications

  • Installing, replacing or removing equipment, such as a router, switch card, disk drive, memory, etc.

  • Verifying demarcation points

  • Assisting in uncrating equipment from boxes

  • Extending patch cables from the patch panel to equipment

  • Configuring Cisco equipment via the console cable

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2 reacties

  • Datum
    09-09-2015 15:07

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    11-09-2015 20:36

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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