Voor een klant in Mechelen ben ik op zoek naar een ITSM Consultant
Start : 1/10/2015
6 maanden (+)
Locatie : Mechelen
As ITSM consultant you will be responsible guiding the organization through the maturity process of ITSM and align with ITSM toolsets. You will review the current processes and supporting the organization managing all aspects of operational service delivery. A key part of the role is coaching the Process Managers.
Review and implementing ITSM process adoptions and Operational tools
Perform IT Optimization assessments and process improvements aligned to industry standards and frameworks
Perform maturity assessments
Manage implementation of ITSM tool interfaces with Event/Fault management systems
Develop necessary development documentation as needed
Work with all functions within the IT community to ensure processes are executed as designed and measured accurately and completely
10+ years of overall IT experience
3+ years implementing ITSM tools; demonstrated experience with Incident Management, Service Catalog and Request fulfillment, Change Management, Problem Management, Configuration Management and other ITIL process areas
ITIL v3 practitioner Certification and knowledge of ITIL governance and control processes and procedures
ITSM in SAP Solution Manager implementations experience is bonus
Experience in project/program management
Experience leading and/or managing teams
Data analytics and reporting using ITSM tools
Deployment of Configuration Management across organization, including Change management, and Release management.
Er zijn nog geen reacties op deze opdracht.
Je moet inloggen voordat je een reactie kunt plaatsen.