Process Architect senior / Consultant

Geplaatst op
Binnen een jaar
Op locatie


  • Novaccent 23 opdrachten
  • Yacht bv 31 opdrachten
  • KPN Consulting 244 opdrachten
  • WTS Detachering 28 opdrachten


Start date


End date

01/07/2016, with option to extend

Hours a week


Other service locations

Austin (TX, USA), Phoenix (AZ, USA)

Project description

The department IT Infrastructure Solutions is providing IT infrastructure Services and develops new advanced infrastructure services. Services include Data center services, IAAS, Cloud, Connectivity, Telecom, Workplace, Collaboration and Identity & Access management. The operational services are provided by global external partners.
There will be a merge, both companies have an IT function that is a blend of in-house and outsourced application management and infrastructure services. ITIL is used as the underpinning foundation for all IT Service Management processes whereas Prince 2 and Agile/scrum are applied for projects and innovation. As a consequence of the integration also the IT functions will be integrated (one IT). In order to do so there a common reference and operating model must be defined specifically on IT Service Management as many of the day-to-day activities, customer facing services ánd people rely on well-defined processes and interfaces.

Sscope of work

Definition and deployment of the ITSM framework and Operating model for the combined IT function including the most important interfaces with the different customer groups / business functions, IT domains and IT Service providers

The Process architect / consultant will

  • Align with stakeholders inside and outside IT during analysis, design and implementation phase of the new ITSM framework and operating model

  • Document the framework in a well-structured and easy-to-understand way including (updates of) processes and procedures.

  • Train and deploy to IT stakeholders and teams the new model and way of working

  • Support other IT integration tracks with knowledge and training on ITSM framework where required during deployment of these tracks

  • Update existing processes and process documentation in order to match the newly defined framework

  • Update existing statements of work and contracts in order to match it to the newly defined framework

  • Supports in the creation of an impact analysis and detailed mapping of the processes to the ITSM tooling (ServiceNow)

  • Report in regular intervals to the designated project manager and/or track lead on progress, issues & risks, highs & lows, resource constraints etc.


  • 5-10 years relevant experience in consultancy, architecture related to definition, implementation and deployment of IT Service Management processes and tooling

  • Ability to work with senior / executive management

  • Good communication skills, team-player, balanced and profound expertise knowledge of ITIL ITSM framework

  • Experienced in working in a global dynamic organization and M&A programs;

  • Experienced in contracting / outsourcing concepts and working with external partners;

  • Knowledge of IT infrastructure services (more than application services)

  • Knowledge of ITSM tooling ServiceNow is a big pro but not mandatory

  • (conceptual) knowledge of advanced and intelligent (business process) monitoring tooling is a pro but not mandatory

  • sector know-how: High Tech, Infrastructure, M&A's, ITSM Processes and Tooling

  • Project language: English

  • Willing to travel (although limited)

If you are interested in this opportunity please leave your CV in Word-format and I will contact you.

Riwanna van der Galiën
Candidate Relations Consultant in IT Contracting

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4 reacties

  • Datum
    12-10-2015 10:58

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    12-10-2015 14:20

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    13-10-2015 13:47

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    14-10-2015 17:05

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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