Looking for a NOC Engineer

Magno IT Recruitment B.V.
Geplaatst op
2 tot 6 maanden
Op locatie
Amsterdam area


We are currently looking for a couple of NOC Engineers for a project of 2 month with option of extension in Amsterdam area.


In this role you will report directly to the Manager Voice & IP Infrastructure within the Central Service Desk. First line support is provided by the Central Service Desk on a 24x7 pan-European basis to all organizations. This role is extended business hours, possibly with on-call responsibilities. Besides this you manage the incident resolution for IP Network Infrastructure and Voice Services Locally and on a Pan-European basis. You will provide issue correlation and triaging across the IT and Network technical domains. The positions will liaise closely with corporate business units and countries. You are also responsible for Decision making is based on the clearly defined, incident, change and problem management processes.


  • Monitoring of IP Network Infrastructure and Voice Services

  • Follow Internal incident-, change- and release management processes in USMS

  • Monitor USMS queues. Attempt first fix and AD-hoc workaround incident resolution activities, including but not limited to stop/start applications on alert

  • Investigate troubleshoot and fix problems on relevant systems

  • Investigate incidents where technical domain relevancy and ownership is unclear, localize issue and either fix or assign to relevant technical domain owner for fix

  • Coordinate with national and international vendor partners in the resolution of tickets providing

traces, logs documentation, and service correlation

  • Creation of incidents on alert, and logging of incidents. Create and distribute tasks to relevant

support entities (USMS)

  • Creating Problem tickets based on recurring incidents and add information as required, ensuring

relevant associations between Problem and Issue are logged.

  • Ownership of incidents until fix, with follow up duties, and taking responsibility for e2e resolution

of incidents, coordinating the fix with second and third line teams.

  • Provide expertise in analysis of major incident root cause and follow up with other Corporate

teams as needed

  • Adhere to Service and Operational Level Agreements. Working towards targets set by

Performance Management and the organizations KPIs relevant to Service Assurance, Support and availability.

  • Perform Change Management and Problem Management tasks relevant to the Central Service

Desk including monitoring coordination for patches, and implementation approval of Changes.


  • MBO technical engineering degree or higher, preferably specialized in Voice and IP

infrastructure design, development and/or support.

  • Professional and intellectual capacities at the Bachelor or higher professional education level.

  • Broad and deep knowledge of service desk operations

  • eTOM/ ITIL v3 Service Operation certification

  • Language skills – fluent in English (verbal & written) and preferable 1 other European language.

  • In depth knowledge of IP Network technical components (e.g. Routers, MPLS, VPN) and Voice

technical components (e.g. SoftSwitch, Voice Gateway).

  • CCNP or equivalent level certification.

  • ability to work under pressure in a fast paced environment.

  • 5 or more years of experience in a service desk role with comparable technical and soft skills.

  • Proven ability/experience working in a multi layered international matrix organization.

  • Experience working in international teams (direct & indirect) from different

cultural backgrounds and experience in working with external resources.

  • Experience in working people from different cultural backgrounds

ensuring clarity, collaboration and efficiency

  • Experience in managing several platforms/systems and ability to easily switch between them

and keep the overview

When you are interested, please provide me with your cv and contact details, so we can discuss the vacancy more detailed by phone.

Reageren op de opdracht? Log in of Word gratis lid

1 reactie

  • Datum
    13-10-2015 22:05

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

Jouw reactie

Je moet inloggen voordat je een reactie kunt plaatsen.

Freelance.nl maakt gebruik van cookies. Door deze website verder te bezoeken, gaat u akkoord met het plaatsen van cookies.

Melding sluiten