Dedicated Support

IT-Staffing Nederland B.V.
Geplaatst op
Binnen een jaar
Op locatie
Rijswijk en Den Haag


For our international client we are looking for a dedicated support.


Rijswijk (ZH)





40 hrs./week

Work location: on rotation base: Rijswijk, Kessler Park and The Hague, Carel Van Bylandtlaan

Job requirements

-Primary focus is enabling productivity & workflows of the Technical Professionals such as geologists, geophysicists, reservoir engineers, seismic interpreters. Role involves combination of hands-on deskside visits, remote support via phone, email, instant messenger & escalations to other teams.
-Required to take ownership of Technical Computing issues on the customer’s behalf & work/escalate them through to resolution.
-Ensure requests for advice & assistance are handled promptly and effectively with E2E ownership taken.
-Proactively ensure customers make effective use of the facilities available to them, some issues requiring internal resolution while others involve advising on the best use of available IT solutions.
-Diagnose underlying causes of difficulties and devise solutions to ensure that the effect on customers is minimized. Liaise with other l IT functions & external suppliers.
-Regularly monitor the incident, status and speed of resolution of enquiries and problems, be pro-active in devising improvements and recommending changes to systems, products or services.


-Proven knowledge/certification of Microsoft Windows (W7-64), Linux (RedHat), Storage, HP RGS, Microsoft Desktop, Active Directory, LDAP products.
-Proficient in Corporate, Industry and Professional Standards, Customer Service Techniques,
-Proficient in Function or Department Operations.
-Familiar with Customer Value Chain Concepts.
-Part of European team supporting +/- 1700 customers.

Hybrid skillsets essential.

  • Excellent customer interfacing experiences.

  • Extensive troubleshooting and analytical skills, helicopter view.

  • Ability to clearly identify various components of the services and reported issues.

  • Previous experience in Technical Computing related service delivery such as VWS, 64bit Windows, Linux, Technical Storage

  • Demonstrated ability to operate successfully in regional and sometimes global environment.

  • Highly customer focused/minded while possessing courage to resist always providing "quick fix".

  • Ability to identify and pursue opportunities for service improvement.

  • Ability to work independently and also as part of a regional/global team.

  • Must be able to balance service/support levels and resources.

  • Ability to develop and maintain strong relationships with business, other support teams and stakeholders.

  • Excellent written & spoken English essential.

Interested? Send us your English CV, motivation and hourly rate.

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