Network Engineer

New Monday BV
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Job Profile

As a Network Engineer you develops, support and manageServer, PC and Infrastructure environment in relation to LMW (Lab/ Manufacturing/ Warehousing) within the client environment(local and global).

Translates business needs into functional and technical solutions to guidelines and policies. Has experience as project manager.
Ensures effective maintenance and development of environment and all automation related services, both office environment and production automation

Responsibilities & Accountabilities

  • Manages and maintains Servers, Network Infrastructure (incl. manufacturing environment behind firewall) and Clients within the environment. Ensuring that availability is within defined service level agreements and performance is maintained to an acceptable level.

  • Configuration and set up of LMW PCS including Installation Qualification using approved process and documentation.

  • Provides 2nd line trouble shooting, supporting the ITS Service Desk of JBV in maintaining the office and production environment, providing assistance and training whenever required.

  • Develop production systems. Constantly developing the environment to ensure compatibility with standard technologies and capacity to handle system growth.

  • Manage projects - Takes responsibility for small to medium size projects managing own timelines and deliverables.

  • Support of integration of LMW IT Peripheral equipment (instruments/scanners etc.) and assisting in incident and problems investigations ensuring quick resolution of issues. Escalating infrastructure issues to supplier/manufacturer as required.

  • Documentation - Provides documentation according to guidelines in accordance with system changes.

  • Provide support outside business hours - Participate in support roster to ensure that systems availability is maintained outside normal business hours. This can be in the form of a pager system but can also be in the form of planned maintenance and system upgrades.

  • Maintain standardization and consistency - Ensures standards are maintained and systems are implemented in a consistent fashion.

  • Security - Ensures systems are implemented and maintain in a way that maintains the integrity of the data and access to it.

  • Licensing - Ensures that systems are installed in accordance with products license requirements.

  • In downtime situations a commitment to getting the system or network available again is expected.

  • Communicating with site users on IT advisories as required (e.g. scheduling shut downs etc.)

  • Responsible for supporting customer and global LMW impacting projects on site.

  • Responsible for administering PC Operating System Environment (e.g. Windows V 7) at site in accordance with established procedures, including: account management, group management, NTFS permission management, and share management.

  • Manage the control of change LMW PCs and Workstations and associate environments following defined Change Control Processes.

Profile requirements

Be technically competent on the technologies in use within the company and preferably with a relevant (computing) 3rd Level Degree qualification.

  • Bachelor or Academic degree in Information Technology or an equivalent education;

  • A minimum of 4 years of experience with IT technologies (MS Certified) is required;

  • A minimum of 4 years in-depth experience of Cisco (CNE) is required;

  • A minimum of 4 years general LAN/WAN technologies and ITIL essentials is required;

  • Working knowledge of GXP and LMW environments essential;

  • Have a logical ability for problem determination & resolution;

  • Personal qualities should include, motivation, flexibility, initiative and commitment;

  • Ability to work in a diverse team conscious of the customers’ needs and expectations;

  • Needs to be pro-active in determining and resolving problems;

  • Good communication skills are essential (English is required, Dutch is preferred);

  • Experience in a validated/qualified environment would be beneficial;

  • Awareness of security issues and appreciation of his/her access levels as systems manager must be understood to maintain confidentiality of company information;

  • Creates a standards based environment ensuring consistency in an environment of rapid change;

  • Be able to work independently working towards agreed time lines and managing own agreed goals and project commitments;

  • An understanding of GMP/GLP practices and their influence on systems development and validation is required;

  • An understanding of business objectives and the ability to set priorities accordingly is an important skill when working in environment where technology can change rapidly;

  • Drivers license is required.

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