As the release manager in Italy you will be accountable for realizing, organizing, maintaining and guiding the execution of the Release Calendar and the component distinctive releases. You will ensure that release coordinators are appointed to the planned releases and support the process of allocating changes to releases. You will monitor and manage interdependencies between releases, update and re-plan the calendar where necessary and assist the stakeholders to support the realization of the change portfolio in an effective and efficient manner. You will be expected to manage the day-to-day operations of the release coordinators in Milan (2 FTE) and Rome (2 FTE) and you will be the single point of contact in Italy for all escalations, requests for information and for handling requests from the team manager. As release manager ITA you will have peers in the Netherlands and Germany.
Our customer has adopted the ITIL Release Management model for the delivery of all business changes to their ICT infrastructure and applications. The accountability and responsibility for ensuring the releases are delivered within time and budget rests with the staff of the release management team. All software releases are planned in advance using a release calendar which contains approximately 300 releases for 2016. Our standard processes aim to combine the drive of the organization to be flexible and have a short time to market while at the same time addressing the need for stability and the continuous availability of our business critical systems. Our team currently consists of 16 FTE with representation in the Netherlands, Germany and in Italy.
Description Knock-out / Relevance (1 = least, 10 = most)
Accept procedure requirements and hiring conditions (rate all in excl VAT) - KO
Upload an English CV - KO
At least English level B1 - KO
Candidate can only start after complete Pre Employment Screening incl. VOG - KO
A PRINCE2 or IPMA C or higher certification is required - KO
At least Higher Vocational level with a relevant background or relevant working experience - 9
A ITIL Foundation certification is a requirement - 8
Experience with, or an excellent understanding of, the ITIL processes surrounding change and release management - 9
A proven track record leading either a team or managing a project in a complex and international organization - KO
Continuous improvement attitude is required - 7
Mastering the English and Italian language - KO
In addition it is crucial for this role that you master the Italian language - (KO)
What do you have to offer
At least Higher Vocational level with a relevant background or relevant working experience;
A PRINCE2 or IPMA C or higher certification is required;
A ITIL Foundation certification is a requirement;
A scrum master certification would be considered a bonus;
Experience with, or an excellent understanding of, the ITIL processes surrounding change and release management;
Experience with software delivery processes (Waterfall and/or Agile) would be considered a bonus;
Experience with working in the financial sector and/or a good understanding of the Cards or Payments world would be considered a bonus;
A proven track record leading either a team or managing a project in a complex and international organization;
Fluent in English both verbally as well as written;
Goal and result oriented way of working;
Continuous improvement attitude is required;
Strong communicator and able to align parties;
Ability to function effectively in a high pressure environment.
Your main tasks and activities
Create and maintain the release calendar for applications maintained by IT Development in Italy. Dependency management as well as the alignment of demand and supply with Business Delivery Management, Product Management & Innovation, Operations and IT Development supplier teams is essential;
Actively contributes to an overall standardized IT Development Release Process (framework), advices regarding the set-up and implementation of distinctive detailed release processes;
Support the portfolio management team and other stakeholders in the optimum allocation of changes to releases, participate in change allocation meetings organized, assisting in re-planning exercises in case of changed priorities, monitoring capacity utilization and resolving capacity shortages in case of over allocations;
Overseeing the day-to-day operations of the release coordinators in Milan and Rome, organizing team meetings/huddles, ensuring process adherence, quality of work delivered, timely and correct reporting of progress information and for handling escalations;
Deliver periodic and ad-hoc management information about for example the execution of releases, progress, budget and time KPIs, issues encountered, organizational or process improvements.
Some short-term travel to either Rome or Utrecht is foreseen as part of this function.
Location of activities is Milan, Rome (partly) and Utrecht (sporadically).
Good command of the Italian language is crucial.
Voor deze opdracht is het nodig een screening te doorlopen. De kosten van deze screening worden in rekening gebracht aan de kandidaat (circa 150 EUR). Ook het aanvragen van een VOG zal deel uitmaken van deze procedure. De startdatum van de inzet is niet afhankelijk van het resultaat van de screening.
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