Junior Support Engineer

Dunit BV
Geplaatst op
2 tot 6 maanden
Op locatie


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As our Network Engineer in the Support team, you'll be an important part of a icident responsible for the ongoing operations and support of the network infrastructure and Point of Sale (POS) connectivity within over 700 stores globally. You'll ensure continuing store operations for all stores are working as designed.
In support of global retail focus, you'll contribute to the support of the network systems, including working with geographic Retail teams to monitor, troubleshoot and resolve incidents. Your subject areas will include routers, switches, WiFi hotspots and the links between other infrastructure components such as workstations (Windows & Apple), as well as retail-specific infrastructure such as mobile devices, payment terminals, kiosks, ticket printers, loss-prevention systems, work force management systems, etc. In addition, you'll work closely with the development, operations, business, and partner teams to ensure successful results.


Diagnose troubles identified by network monitoring
Work closely with other support teams to troubleshoot and resolve retail network issues
Work with various third parties (Engineers, System Architects, Infrastructure and Application Engineers) to narrow down problems and achieve resolution
Clearly and effectively document information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problem
Provide ongoing maintenance and administration for the deployed network.
Pro-actively monitor and react to real-time network conditions
Provide written status updates regarding open support cases
Share knowledge to the support teams in the other geographies


As a Network support Engineer, you'll bring the following

Passion for new technologies
Excellent communication of complex topics to a diverse audience and positive customer service skills
Ability to lead, build positive business relationships, and influence collaboratively across IT and the Retail Business
Success operating in a transforming, fast-paced, complex, high visibility global Retail support environment with multiple, competing priorities
Commitment to collaborating across different silos to accomplish common goals
Experience and Education

0-2 years of engineering, testing or support experience is required
Bachelor's or Master's degree in Network and Engineering, Computer Science, Information Systems, Electrical Engineering, or equivalent
Job Requirements

TCP-IP knowledge (CCNA certification is a plus)
Experience with networking products and protocols is desired
Excellent testing and troubleshooting skills are required
Experience with network test tool platforms
Excellent verbal and written communication skills are required
Occasional travel to other HP domestic and international locations is required
Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Comfortable working in a fast-paced, results-oriented environment
Flexible, ability to deal with ambiguity, and a demonstrated desire for continuous personal growth
Ability to work during week-ends when required
Ability to pass a 4 year background investigation
Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)


Interest and experience in the latest technologies goes a long way here and we're looking for people who are passionate about the world of value-driven solution delivery. You'll get to work alongside truly talented people and help them enhance their performance by promoting collaboration and innovation.
We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We’re looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. It’s about bringing what you have to a challenging and constantly evolving game.

Rate per hour

< 2 years of experience 40 EUR

> 2 years of experience 44 EUR

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4 reacties

  • Datum
    02-11-2015 16:31

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    02-11-2015 22:30
    Den Haag

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    03-11-2015 22:22

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    04-11-2015 16:41

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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