Functieprofiel Assistant Debit Transaction Enquiry
We are looking for a Assistant Debit Transaction Enquiry OPS - CS.
Disputes (chargebacks) in the Netherlands (involving PIN payments),
Issuing chargebacks handling,
Payments and management of suspense account,
Processing skimming cases,
Familiarity with the Operations strategy,
Operations policy and Operations objectives and the Mid-Office objectives arising therefrom,
Provides support to colleagues and takes a flexible approach,
Talks to colleagues concerning their behaviour and performance,
Makes an active contribution to a pleasant working atmosphere,
Assumes general duties/activities in the department’s interest, e.g. organising meetings,
Contributes substantially to the team results, which must not be undermined by excessive absence,
Aware of formal and informal organisational structure and acts accordingly.
Resume requirements with reference
Omschrijving Resume in Word or PDF-format, completely English. Resume (with motivation) should be no longer than 7 pages.
Minimum of 2 references (name referent, organisation, phone number).
Proficiency in English and/or language asked in request/knock out criteria, both spoken and written.
When certain knowledge and/or experience is requested in the selection criteria, this should become clear from the resume, making it possible to evaluate whether the criteria are met or not. Just a listing of, for example, knowledge on systems does not suffice. The degree of experience should be clearly stated.
The work experience in the resume should be specified with month and year, for example: Aug 2002 - Dec 2009.
Any education and training should be specified with the year in which it has been taken, also stating whether the diploma/certificate has been awarded or not.
In case you do not meet the resume requirements mentioned above, your proposal will not be processed.
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