Network Analyst (Senior)

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Op locatie
Zuid Nederland


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For our client in the Southern region of the Netherlands we are looking for a Senior Network Analyst with strong communication skills, a self-propelling personality with a strong drive for achieving results. You have a passion to contribute to high-quality products and services. You show sufficient flexibility and are willing to travel approximately 5% of your time.

As a network analyst you join a team of experienced engineers and work on projects to install, configure and maintain the IT infrastructure, work spans from aiding in design and assessments, to executing and ensuring hand-over to the GOC, to assisting in troubleshooting escalated incidents or problems; All in close relation with our Project Management Office (PMO). Further you work closely with your global peers to leverage knowledge and time zones.

Your Profile

  • Bachelor / Master degree in a relevant discipline

  • 2-5 years of experience with enterprise environments

  • Cisco certification is preferred (CCNP+/CCVP).

  • Cisco T-Shoot

  • Broad technical expertise and willingness to learn new technologies. Technical focus areas

  • Deployment and configuration of Cisco Unified Communications Infrastructure, including Cisco Unified Communications Manager (CUCM); Cisco Analog and Digital voice gateways and devices, including SR’s, VG224’s as well as Cisco IP phones;

  • Strong knowledge of SIP protocol;

  • Configuration, management and troubleshooting of Cisco WebEx and Jabber.

  • Outstanding communication skills in both Dutch and English is an absolute must

Experience in any of these areas would be considered as a plus

  • Cisco Unified Contact Center Enterprise (UCCE)

  • Cisco Telepresence (Immersive and former Tandberg);

  • Carrier SIP trunking (ACME Packet);

  • Contact Center Call Recording & Workforce Management Technologies (Verint).

Interpersonal skills

  • Strong customer focus;

  • Eager to learn;

  • Strong communication skills;

  • Perfect command of the English language;

  • Ability to work in a Global Team.

The client manages a broad range of IT solutions for the EMEA region (Europe, middle east, Africa, Russia). The EMEA IT team consists of more than 150 IT professionals of which about 80 are based in the Netherlands. The IT department is divided into several teams being; CRM, Infrastructure, Business Intelligence & Quality Systems, SAP & Operations and HRIS. They all partner closely together with internal customers all over the world. By implementing cutting edge technologies, we facilitate constant growth and prove each day that IT is truly a competitive differentiator for our company. To strengthen our IT Infrastructure Technical Operations team, we are looking for a senior network analyst.

The Technical Operations (TechOps) team implements and maintains a broad range of IT infrastructure throughout the international region with a focus on operational stability and efficiency; In this region our team maintains all datacenters and offices in many countries that service the region with over 18.000 end users. Via business relationship management the project demand pipeline is maintained, we work closely with the Design and Engineering (D&E) team on assessing this demand to determine the requirements, the proposed solutions and implementation plans. Our team manages refresh projects where one is able to deploy cutting edge technology and is known in the IT market as a front-runner in many areas. Further our team works closely with the Global Operations Center (GOC) who are chartered with monitoring key IT production systems 7x24x365.

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