Network Support Engineer

Michael Page
Geplaatst op
2 tot 6 maanden
Op locatie
Network Support Engineer


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  • Proactively learns new technologies and finds ways to apply them within the organization

  • Provides responsive, professional, knowledgeable and excellent support to users experiencing problems with technology and associated systems.

  • Escalates issues through the IT department as necessary when individual resources and skills have been exhausted.

  • Help develop an ITIL based Service Desk providing a measurable increase in customer satisfaction and a decrease in incidents.

  • Collaborates with users, team members, technology teams, business units and vendors to reach resolution on all issues and projects, as necessary.

  • Documents all incidents reported by users via an incident management system to maintain history records and related problem documentation.

  • Creates documentation for use by team and for training of all users.

  • Educates users on best use of technology through formal and informal educational sessions.

  • Knowledge with Cisco VOIP technologies such as Cisco Communications Manager and Gateway configurations.

  • Preferred knowledge of MPLS Technologies

  • Implements provided solutions using various server, storage and computing platforms with a focus on AD/Exchange and/or Server/VMWare.

  • Perform other duties and assist other employees as assigned

Education and Experience: Bachelor’s degree from an accredited college or university preferred and a minimum of three to five years’ experience providing end user desktop support or working in a Service Desk role. Must possess a current ITIL foundation certification.

Other Required Skills: Strong analytical, research, and writing skills. Proficient in Microsoft Office software; strong organizational and time management skills. Good knowledge of modern operation systems including Windows, IOS etc.

Interpersonal Communication: Establishes relationships with local and other site groups. Shares opinions, ideas and resources with others to achieve common goals.

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