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Operations - Engineer
Summary: Responsible for technical oversight and management of the successful delivery of IT
operational services, including infrastructure services, end user computing services, security, and
Education/Experience: Bachelor's Degree in IT or other technical studies; experience in IT
Skills and Competencies: Experience in PL/SQL, Perl/Python, Unix/Java scripting and other BI
programming language; experience in single or multiple databases such as Oracle, SQL Server,
Sybase etc.; communication skills; stakeholder mgmt.; organizational, planning & time mgmt.;
experience with monitoring and/or application performance systems (e.g., SCOM, Nagios, New
Relic, AppDynamics); network experience or network certification a plus
Provide technical oversight and management for -
Direct the development of technology and service roadmaps for all areas of accountability.
Implement and maintain IT technologies that improve the security, scalability and reliability of
Manage service providers and internal teams to ensure they are meeting performance
expectations and service level agreements.
Oversee provision of on-call support and problem triage for IT operational services.
Partner with business managers and team members to improve performance of existing SOX
controls, IT controls, and ITIL processes.
Effectively communicate with stakeholders at all levels of the organization.
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