Technical User Support analyst 3x

Dunit BV
Geplaatst op
2 tot 6 maanden
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Voor een opdrachtgever in Heerlen zijn wij op zoek naar 3 kandidaten voor de functie van Technical User Support Analyst bij de regionale IT support afdeling.

To provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)
IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas
Can effectively communicate policies, standards and guidelines to the business
May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management
Recommends current supported software applications and hardware appropriately to best meet customer requirements
Administers accounts and access on various platforms
Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams
Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
Participates as a team member in different IT projects on a national or international level


End user IT Support (IT Domain: IT Support Center)• Good infrastructure knowledge for 1st and 2nd level IT support
Good knowledge of IT service management principles or completed equivalent training
Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
Time management skills and the ability to prioritize should be on a good level
Must be able to analyze, summarize and communicate complicated problems and provide action recommendations to the next level of the escalation chain
Ability to work in a team and perform with moderate supervision
Good verbal and written communication skills in local and English language. Preferred to speak additional languages (depending on team requirements)
Basic understanding of project management methods and techniques
Travel 0 - 10%

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1 reactie

  • Datum
    11-12-2015 07:48

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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