Technical User Support analyst 3x

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2 tot 6 maanden
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1 januari 2016


31 maart 2016 met optie op verlenging




€55,00 all-in, exclusief btw

Voor een opdrachtgever in Heerlen zijn wij op zoek naar 3 kandidaten voor de functie van Technical User Support Analyst bij de regionale IT support afdeling.

  • To provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)

  • IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications

  • Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts

  • Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas

  • Can effectively communicate policies, standards and guidelines to the business

  • May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization

  • Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management

  • Recommends current supported software applications and hardware appropriately to best meet customer requirements

  • Administers accounts and access on various platforms

  • Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams

  • Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required

  • Participates as a team member in different IT projects on a national or international level


• End user IT Support (IT Domain: IT Support Center)• Good infrastructure knowledge for 1st and 2nd level IT support

  • Good knowledge of IT service management principles or completed equivalent training

  • Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)

  • Time management skills and the ability to prioritize should be on a good level

  • Must be able to analyze, summarize and communicate complicated problems and provide action recommendations to the next level of the escalation chain

  • Ability to work in a team and perform with moderate supervision

  • Good verbal and written communication skills in local and English language. Preferred to speak additional languages (depending on team requirements)

  • Basic understanding of project management methods and techniques

  • Travel 0 - 10%

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