The department R&D IT Solutions is end-to-end responsible for all Applications, Infrastructure, Services and Innovation needed for the R&D design process and the product creation process. The R&D IT Solutions manager heads this organization and reports to the CIO. The R&D IT solutions comprises of 3 departments being:
Product Creation Application: end-to-end responsible for the innovation, development and support of application supporting product creation process Design Environments Services: end-to-end responsible for the Innovation, development and support of the R&D Development environment for both Hardware and Software design
Local R&D site team: is responsible for all IT services and demand on the premises where the engineers are located. In addition to the global R&D services, the R&D IT Solutions organization is integrally responsible for the delivery of all IT-services and solutions at the R&D sites. Responsibility also includes demand / delivery of generic IT services provided to sites. This is specifically the responsibility of the local Service Manager.
The Design Environment Services has 5 teams ( 3 in Eindhoven and 2 in abroad).
The R&D IT Service Manager LAB reports to manager Design Environment Services.
The design environment comprises a complex landscape of EDA Applications supported by High Performance compute/storage environments consolidated a 4 regional datacenters. The design environment is used by over 4000 designers located over 20+ premises. The state-of-the-art infrastructure has over 1000+ cores and few PBytes of data, serving over 2000plus CAD applications & versions.
The Service Manager LAB Infrastructure is responsible for day by day operations and managing the service requests, incidents and operations of the global R&D IT LAB infrastructure for both Hardware and Software.
Managing the R&D IT LAB Services on all aspect located in Eindhoven and member of the Design Environments MT
the delivery of R&D IT LAB Solutions to the local R&D labs
Align customer needs and the mission and vision of DES in relation to the IT strategy,
Maintaining the IT Services efficiency and solving issues with an end-2-end customer view;
Maintaining and extending the network with customers, providers, Philips, peers, analysts, ...
Driving a continuous improvement process for the R&D IT services by using methodologies like ITIL, PDCA, FMEA, Incident prevention;
Taking care of the deployment of IT changes, problems and projects to the business including communication, training and training material;
Assessing and validating the business impact for large changes, projects and IT roll-outs including safeguarding of acceptance testing and the participation in implementation preparation and approval;
Academic Education or tangible work experience for 5 to 10 years
Experience in High Tech R&D environments (preferably IC design HW, Software, Testing and Verification)
Proven experience in Service Delivery & Security
Architectural IT Knowledge
Ability to change R&D IT EDA middleware and Infrastructure landscape and Support organization while guaranteeing top-services to a high demanding customer base
People Management skills
Continuous drive for improvement
Feeling comfortable with latest technologies and trends like SAAS, cloud computing, collaboration, videoconferencing, twitter, etc.
Persuasive mind-set and making things happen (successfully finish projects and assignments)
Academic Education or tangible work experience for 5 to 10 years > 5 years
Experience in High Tech R&D environments (preferably IC design HW, Software, Testing and Verification) > 5 years
Proven experience in Service Delivery & Security > 5 years
Architectural IT Knowledge > 5 years
Ability to change R&D IT EDA middleware and Infrastructure landscape and Support organization while guaranteeing top-services to a high demanding customer base > 5 years
R&D/IT > 5 years
English business fluent
January 1st 2016
June 30th 2016
Traveling to other locations; yes up to 10%. Mainly Europe
Hours a week: fulltime 40 hours.
If you are interested in this project you can send us your updated cv (English version) and your motivation. Please also mention your hourly rate.