Service Manager R&D IT LAB Infrastructure

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Service Manager Infrastructure

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The department R&D IT Solutions is End-to-end responsible for all Applications, Infrastructure, Services and Innovation needed for the R&D design process and the product creation process. The R&D IT Solutions manager heads this organization and reports to the CIO. The R&D IT solutions comprises of 3 departments being:
Product Creation Application: end-to-end responsible for the innovation, development and support of application supporting product creation process Design Environments Services: end-to-end responsible for the Innovation, development and support of the R&D Development environment for both Hardware and Software design

Local R&D site team: is responsible for all IT services and demand on the premises where the engineers are located.
In addition to the global R&D services, the R&D IT Solutions organization is integrally responsible for the delivery of all IT-services and solutions at the R&D sites. Responsibility also includes demand / delivery of generic IT services provided to sites. This is specifically the responsibility of the local Service Manager.

The department
The Design Environment Services has 5 teams ( 3 in Eindhoven and 2 in Bangalore).
The R&D IT Service Manager LAB reports to manager Design Environment Services.
The design environment comprises a complex landscape of EDA Applications supported by High Performance compute/storage environments consolidated a 4 regional datacenters. The design environment is used by over 4000 designers located over 20+ premises. The state-of-the-art infrastructure has over 1000+ cores and few PBytes of data, serving over 2000plus CAD applications & versions.
The services team are located in Eindhoven and Bangalore while support for the underlying infrastructure is outsourced to Atos.
The Service Manager LAB Infrastructure is responsible for day by day operations and managing the service requests, incidents and operations of the global R&D IT LAB infrastructure for both Hardware and Software.

He/she is responsible for

  • Managing the R&D IT LAB Services on all aspect located in Eindhoven and member of the Design Environments MT

  • the delivery of R&D IT LAB Solutions to the local R&D labs

  • align customer needs and the mission and vision of DES in relation to the IT strategy,

  • Maintaining the IT Services efficiency and solving issues with an end-2-end customer view;

  • Maintaining and extending the network with customers, providers, Philips, peers, analysts, ...

  • driving a continuous improvement process for the R&D IT services by using methodologies like ITIL, PDCA, FMEA, Incident prevention;

  • taking care of the deployment of IT changes, problems and projects to the business including communication, training and training material;

  • assessing and validating the business impact for large changes, projects and IT roll-outs including safeguarding of acceptance testing and the participation in implementation preparation and approval;

The Requirements

We are looking for a candidate reflecting the following profile

  • Academic Education or tangible work experience for 5 to 10 years

  • Experience in High Tech R&D environments (preferably IC design HW, Software, Testing and Verification)

  • Proven experience in Service Delivery & Security

  • Architectural IT Knowledge

  • Ability to change R&D IT EDA middleware and Infrastructure landscape and Support organization while guaranteeing top-services to a high demanding customer base

  • People Management skills

  • Continuous drive for improvement

  • Feeling comfortable with latest technologies and trends like SAAS, cloud computing, collaboration,

videoconferencing, twitter, etc.

  • Persuasive mind-set and making things happen (successfully finish projects and assignments)

additional requirements: Important points we will screen on: Technical R&D background and motivated, driven, persistent, persuasive personality.

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