Avaya Engineer

OneStopSourcing BV
Geplaatst op
Binnen een jaar
Op locatie
Noord Brabant


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For our client in Noord Brabant we are looking for an Avaya Engineer. The job starts the 1e of januari and will end the 28e of february. During this period you will be a substitute for the Avaya Engineer. Your participation will be flexible during this period. There is an option for extention.

Purpose of the function
The technical and functional support of the Avaya environment together with second line user support for all related telephone issues.

The main activities are Avaya related. Other tasks include maintaining laptops, desktops and mobile phones. It is about 80% Avaya activities and 20% other tasks, however this can vary from day to day.

Core tasks

Day-to-day (Avaya) operational management(via tickets/calls)

Creating new users
Changing user settings
Remove users from systems
Support helpdesk
Support mobile devices
Support end-users (good communication skills)
Support Call Center supervisors with the interpretation of reports
Support Call Center supervisors with the setup of skills
System monitoring
Morning check of the systems
Create calls at supplier when needed
Knowledge and experience
Education level University of Applied Sciences (HBO)
Experience > 4 years

Additional knowledge
Avaya CM 6
G430/G50 gateway / locations
ASC Voice recorder
9650/9611 stations
DECT environments
Additional information

Hours 0-32
Startdate 01-01-2016
Enddate 28-02-2016 with option for extention
Function Avaya Engineer

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