Implementatie Manager

Geplaatst op
2 tot 6 maanden
Op locatie


Job description
The Implementation Manager is responsible for
Managing the implementation of new customers throughout Europe, focusing on driving rapid growth in new client volume and fulfilling customer critical requirements.
Specifically, analyze and consult on current client processes, gather client requirements for new purchase and expense processes, incl. card program, designing purchase controlled environments, integration in ledgers, reconciliation and reporting needs. Establish system settings, for card and data products critically, understanding reporting requirements and then partnering with the client to implement the solution.
Build, manage and update project plan for on-going implementations .
Overseeing the account for the initial 90 days of their program and ensuring a smooth transition into relationship management and call center operations.
Co-ordinate client driven activities, cardholder training, application data collection.
Perform MasterCard Smart Data integration for customers, provide training and ongoing support.
Act as a central point of contact for client, coordinating with required partners (i.e., legal, product, ops, technology, risk, sales) to ensure delivery of products and services is completed within agreed upon timeframes, with accountability for end to end process.
Liaise with RM & Sales, Product, Client Services & Operations teams as appropriate, including ad hoc support to Business Development teams (e.g. participation in client sales meetings).
Liaise with Card Solutions team colleagues as appropriate.
Actively contribute to team / business goals and projects.

Your work environment
The Commercial Cards department within Transaction Services provides cards solutions to Corporate clients, Business Banking clients and SME customers throughout Europe.

Who we are looking for

Candidates should be experienced in the following areas

Knowledge of Commercial Cards products and solutions required
5-10 years of Commercial Card implementation / relation management experience required, with a BS/BA degree;
Proven customer management record
Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment.
Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience.
Ability to work well with product management, sales, customer, and technical system staff to resolve issues and problems.
Team player who can readily enable others around them.
Must be able to work under minimal supervision and work well under pressure.
Strong sense of ownership and accountability
Competent communicator both written and verbal in English, Dutch is a pre & other European languages advantageous. Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, and Client).
Effective disseminator of information to key parts of the business.
Detailed knowledge of Commercial Cards Solutions/Implementations products is a must
Strong knowledge of Commercial Cards solutions and platforms, such as, SmartData, inControl, CenterSuite, etc is advantageous
Strong IT affinity

Proficient with Office tools: PowerPoint, Word, Excel, Outlook, Access etc.

Candidate should be able to perform implementations independently within 3 months
Personal profile

Candidates should master these competencies

Attention to detail - Customer focus - Persuasive power
Entrepreneurial skills - Progress control - Planning and organizing
not a 9-5 mentality

ING Card Solutions increases productivity companywide with the most widely accepted travel and purchase card in the industry. Travel and entertainment (T&E) is the third-largest business expense in most organizations - and continues to grow. ING’s Card Solution is a best in class T&E and Purchase management solution that helps business, universities and government agencies to better manage and control these rising costs. Its solution combines the convenience of the world's most widely accepted card with the additional Products in ING’s Corporate Expense Solution. With the additional suite of products the client can reduce the time spent reconciling and tracking transactions by:

(1) better management of expenses with spending controls and point-of-sale (POS) restrictions.
(2) accessing transaction details and comprehensive reporting to better prepare for opportunities such as vendor negotiations
(3) integrating data with their general ledger (G/L), ERP or other existing systems to reduce manual data entry and provide a more complete picture of corporate spending.

ING Card Solutions understands that the client’s organization is unique and dynamic, requiring more than an off-the-shelf card program. ING’s experience and client orientated approach allow it to tailor a solution to the distinct business objectives of the customer with best-in-class products that complement and enhance the Corporate Card program.

From payment to expense claim, the ING Corporate Expense Solution simplifies many tasks delivering cost savings but critically without compromising control to the organization or convenience to the cardholder.

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2 reacties

  • Datum
    21-12-2015 16:32

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    21-12-2015 19:09

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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