IT CRM Specialist

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IT CRM Specialist

Start date


Hours a week


Job description
In this role you report to the representative IS/IT Area Business Partner of the LOC/MCO Office and functionally to the Head of CRM EMEAR (CSFP-CRM & Marketing Systems)


  • Act as the entry point for all the CRM & Data IT Admin needs

  • Manage incidents, service request for the LOC, communicates results

  • Provide functional clarifications to End Users and Super Users

  • Allocates Products, samples and promotional -material as is requested by the LOC

  • Configures the limits of samples for the Sales Force

  • Administrates the calendar of the users in Veeva

  • Administrate Data Requests and ensure validity together with Commercial Excellence

  • Manages (lock/unlock) customer & account ratings & evaluations

  • Manages customer & frequency targets for cycle plans

  • Creates & manages new lists & views

  • Input keywords (defined by Pharmacovigilance, Compliance) into Veeva

  • Manages Vault on behalf of the LOC/MCO

  • Checks data correctness in the system after data loading

  • Prepare metadata files to be loaded in the required format

  • Overview all existing jobs scheduled to transfer data within the systems

  • Administration of Data Output into Local BI

  • Advanced user for all CRM Veeva enabled modules

  • Participates actively in enhancing our solution landscape

  • Engages directly with our vendor to review topics pertaining the CRM Veeva area (L1 and L2 of support)

  • Participates in internal projects as a LOC IT representative

  • Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements

  • Act as the entry point for all the BI IT Admin

  • Creates or captures requirements for new local reports as requested by Commercial Excellence and/or performs changes to EUCan common reports when instructed by the LOC’s ComEx department

  • Answers functional questions & advices end users on utilization of reports

  • Supports BI Tool Training together with LOC’s ComEx leads, as required

  • Participates actively in enhancing our solution landscape by detailing IT requirements specified by the LOC

  • Engages directly and regularly with our vendors to review open topics pertaining the Analytics & KPIs area

  • Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements


  • Act as the entry point for all the TA needs

  • Support the team to ensure the system reflects the territorial structures

  • Subject Matter Expert for all CRM Territory Alignment modules

  • Accountable to implement alignments in all LOCs with business input

  • Provides internal consultancy with regards to the OpServ tool

  • Captures requirements for future releases of the solutions via ServiceNow

  • Participates in enhancing our solution landscape by providing feedback to the TA functional owner

  • Engages with our vendor to review open topics pertaining the CRM Territory Alignment Solution

  • Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements


  • Fluent in English & local language

  • Strong technical understanding of CRM systems and Commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space

  • Experience supporting CRM applications

  • Experience with and/or Veeva platform strongly preferred

  • Knowledge of CLM, Co-Browsing, Sample Management, Order Management, KAM/KOL Management, Social Media Integration, Digital & Tablet Solutions, Remote Medical Information, BW/BI processes and tools is beneficial

  • Understanding of Sales & Marketing processes and data in the pharmaceutical industry.

  • Strong analytical skills and ability to translate Commercial business needs into different scenarios for technical implementation

  • Understands how IT efforts are tied to achievement of business goals.

  • Veeva: CRM Administrator, Vault Administrator, Network Administrator

  • BI: MicroStrategy Certified

  • Territory Alignment: Previous experience performing territory alignments for a country using local solutions

  • ITIL V3 Intermediate Level Certification

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1 reactie

  • Datum
    08-01-2016 14:35

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