Senior network analyst (IPT / Contact Center)

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Our client manages a broad range of IT solutions for the EMEA region (Europe, middle east, Africa, Russia). The EMEA IT team consists of more than 150 IT professionals of which about 80 are based in the Netherlands. The IT department is divided into several teams being; CRM, Infrastructure, Business Intelligence & Quality Systems, SAP & Operations and HRIS. They all partner closely together with internal customers all over the world. By implementing cutting edge technologies, They facilitate our clients constant growth and prove each day that IT is truly a competitive differentiator for the company. To strengthen the IT Infrastructure Technical Operations team, we are looking for a senior network analyst.

The Technical Operations (TechOps) team implements and maintains a broad range of IT infrastructure throughout the international region with a focus on operational stability and efficiency; In this region the team maintains all datacenters and offices in many countries that service the region with over 18.000 end users.

Via business relationship management the project demand pipeline is maintained, they work closely with the Design and Engineering (D&E) team on assessing this demand to determine the requirements, the proposed solutions and implementation plans.
The team manages refresh projects where our client is able to deploy cutting edge technology and is known in the IT market as a front-runner in many areas. Further the team works closely with the Global Operations Center (GOC) who are chartered with monitoring key IT production systems 7x24x365.

As a network analyst you join a team of experienced engineers and work on projects to install, configure and maintain the IT infrastructure, work spans from aiding in design and assessments, to executing and ensuring hand-over to the GOC, to assisting in troubleshooting escalated incidents or problems;
All in close relation with our Project Management Office (PMO).
Further you work closely with your global peers to leverage knowledge and time zones.


  • Bachelor / Master degree in a relevant discipline

  • 5 years of experience with enterprise environments

  • Cisco certification is preferred (CCVP).

  • Broad technical expertise and willingness to learn new technologies. Technical focus areas

  • Deployment and configuration of Cisco Unified Communications Infrastructure, including Cisco Unified Communications Manager (CUCM); Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s as well as Cisco IP phones;

  • Strong knowledge of SIP protocol;

  • Configuration, management and troubleshooting of Cisco WebEx and Jabber.

    Interpersonal Skills

  • Strong customer focus;

  • Eager to learn;

  • Strong communication skills;

  • Perfect command of the English language;

  • Ability to work in a Global Team.

Experience in any of these areas would be considered as a plus

  • Cisco Unified Contact Center Enterprise (UCCE)

  • Cisco Telepresence (Immersive and former Tandberg);

  • Carrier SIP trunking (ACME Packet);

  • Contact Center Call Recording & Workforce Management Technologies (Verint).

We are looking for a strong communicator, a self-propelling personality with a strong drive for achieving results. You have a passion to contribute to high-quality products and services. You show sufficient flexibility and are willing to travel approximately 5% of your time.

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3 reacties

  • Datum
    07-01-2016 11:54

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    11-01-2016 22:43
    The Hague

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    18-01-2016 13:34

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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