Voor een opdrachtgever in Den Haag zijn wij op zoek naar een Technical engineer.
This job is a high technical skilled position for CDP. CDP is the portal that will provide partner access to various services provided by the facilities of our custumor. At the moment the portal is in the development stage. It will go live in the first half of 2016. The technical engineer communicates with the development team about problems and resolution with the development team. The role is responsible for correctly and timely inputting tickets in the Service Desk tool. This tool will also be used to build up the knowledge management database. An 'on duty' schedule will be applied when needed to provide this support outside of office opening hours, this can also be done from home. The technical engineer position entails being the single point of contact to personnel located at various locations around the world for questions or issues by phone, email or other electronic form of communication.
2nd line support experience in a medium to large organization.
Functional and technical support experience for LOB applications.
Experience with 2nd line incident management based on impact and priority.
Experience with problem management: root cause analysis, problem solving.
ITIL certification is advantageous.
Knowledge on logistic processes in a maritime environment is advantageous.
Knowledge of Navis N4 and N4 Billing is advantageous.
Candidate will work 5 days per week during office hours.
Ability to work under pressure and flexible to urgent demands as well as changes in priority.
Excellent interpersonal skills with a positive attitude and ability to communicate at all levels.
High level of empathy and customer service ethic.
Able to make decisions independently and use own initiative.
Experience with a multicultural environment.
Good command of the English language.
1-8-2016, met optie op verlenging
De verwachting is dat het om een langdurige inzet gaat.
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