ÇRM Coordinator

Robert Half
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CRM Coordinator

Role’s purpose
The CRM coordinator’s role is to supervise and maintain the installation, configuration and support of the organizations Customer Relationship Management (CRM) software and database through best practices. This person will help analyzing and resolving CRM program issues in a timely and accurate fashion as well as being responsible to monitor the data quality. The CRM Coordinator will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.

This position is a temporary role for one year (20 hours per week), to provide help & support to the international sales and marketing team.

Main responsibilities

  • Ensuring that the CRM application meets corporate objectives, fulfills user community requirements and identifying and implementing business requirements.

  • Measure monthly progression on CRM adoption of the user group and recommend necessary improvements.

  • Assist in maintaining high data quality in conjunction with CRM users & Sales and Marketing management.

  • Develop, implement and maintain policies, procedures to support appropriate use of CRM

  • Devise and coordinate data-cleansing initiatives to purge and eliminate corrupt or redundant information form the CRM database.

  • Benchmark CRM initiatives against best practices to ensure optimal performance and user adoption.

  • Support in achieving and communicating the organization’s CRM goals and objectives.

  • Formulate and conduct training sessions and teaching materials for propagating CRM knowledge throughout the organization.

  • Prepare a regular ‘newsflash’ to share progression made with the User Group.



  • Have a Bachelor degree in Business, Systems Design or Sales and Marketing.

  • Minimum of 3 years equivalent work experience.

  • Minimum two years direct experience in all aspects of managing CRM applications.

  • Proven experience in the development and implementation of CRM software solutions.

  • Experience in training end-users.

Knowledge and Skills

  • Strong knowledge of CRM software quality assurance best practices and methodologies.

  • Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing and security.

  • Affinity with network and PC operation systems.

  • Project management skills and exposure to project-based work structures and its related software.


  • Strong customer-service orientation.

  • Excellent written and oral communication skills in English (Dutch is a plus). • Excellent listening and interpersonal skills.

  • Ability to communicate ideas in both technical and user-friendly language.

  • Ability to conduct research into application issues.

  • Highly self-motivated and directed, with keen attention to detail.

  • Able to prioritize and execute tasks in a high-pressure environment.

  • Experience working in a team-oriented, collaborative environment.

Languages: English and Dutch. Other European languages are appreciated.

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2 reacties

  • Datum
    05-02-2016 12:36

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    10-02-2016 10:21

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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