Sr. Customer Landscape Owner

Helion IT
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Sr. Customer Landscape Owner

Solution Governance

  • Work closely with the customer and internal Atos organisation to ensure that the agreed (Enterprise) Infrastructure Architecture is implementable and remains fit for purpose at all times

  • Customer Landscape Architect is on a technical level end responsible for a number of services provided to the customer

  • Review new projects to ensure that maximum use is made of standardised solutions and that all infrastructure is cost effective and fit for purpose.

  • Regularly review existing platforms and recommend improvements, as necessary, to promote standardisation and more optimal usage of infrastructure resources

  • Engage with project teams to support and provide input to the design of new services and solutions - ensuring operability in the production environments and adherence to technical standards and policies

  • Provide signoff for new solutions as part for the Transition and Change Management processes

Consultancy & Best Practice

  • Provide consultancy support to both customer and internal Atos, as to promote the use of shared resources and common solutions

•Regularly review and propose improvements to operational processes & procedures

  • Work towards mutually beneficial win/win outcomes

  • Show sensitivity and understanding in resolving acute and complex conflicts

  • Identify key stakeholders and gain their support in advance

Operational Support

  • Provide support and consultancy services as needed in response to operational incidents

  • Actively drive service delivery improvements

  • Support Incident and Problem Management teams to aid rapid service restoration


  • 10+ years’ experience working in an IT infrastructure in engineer role, 5 years of which should have been at a Senior Architecture level

  • Recent exposure to IT infrastructure services within the R&D and/or Manufacturing Services industry

  • Experience of working within a large Global organisation within a multi-national company


  • University degree in Computer Science/System Architectures or equivalent experience, developed over an extended period

  • Exceptional influencing skills

  • Persuasive presentation skills

  • Supplier Management skills (ITIL Certification is a plus)

  • Fully proficient in English, both oral and written.

  • A good understanding of developing market trends and concepts

Technical skills

  • An in depth working knowledge of core infrastructure technologies (Microsoft Windows, Red Hat Linux, Virtualisation (VMWare), Databases (Informix, SQL, Oracle), Storage technologies (NetApp), Networking (Cisco))

  • Structured Analytical skills with the ability to work under pressure

  • Technical Authoring

  • Infrastructure design, solution engineering and system implementation

  • Systems monitoring concepts and tools

  • Capacity, Performance and Availability Management

  • Commercial & Contractual considerations to be taken into account

  • Sound knowledge of Productivity and Reporting toolsets (e.g. Excel, Word, PowerPoint, Visio)

  • Project Management

  • Team building and collaboration










10-2-2016 10:00

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