Our client (a bank) is looking for a Fraud & Risk Manager Merchant Acquiring.
This person is responsible for the development, implementation, maintenance and operational execution of all Fraud & Risk related activities regarding Cards Acquiring (POS and eCommerce) in according with the appropriate regulatory & compliance standards and policies.
The main responsibilities of the Fraud & Risk Manager Merchant Acquiring are developing the appropriate banks' policies and keep them updated. Conduct oversight, perform analyses and audits to ensure systems and processes are correctly implemented and executed. Assist and coordinate (hands on) fraud cases. Act as liaison between departments, (external) suppliers, projects on all risk & fraud related subjects
These roles are performed within the following areas: Risk management, Fraud management, Investigation management, Charge Back management, Credit Risk management, Compliance management, Control Risk management.
•Risk management: assess (non)financial risks; determine mitigation measures; develop on boarding policy within a risk framework, define and maintain the Banks' policies on Risk, Fraud & Compliance.
•Fraud management: collect, analyse and report to management on (inter)national fraud (benchmark) figures; manage alerts & incidents; analyse threats and fraud root causes and implement suitable mitigating measures.
•Investigation management: act as an investigation leader and/or single point of contact within multi disciplinarian teams between different (external) parties involved (police, processer(s), card schemes, etc); report crime/offences with justice/police; support Legal department regarding preparing court cases.
•Charge Back management: periodically conduct oversight on charge back processes; prepare/decide on disputes, (pre) compliance and arbitration cases.
•Credit Risk management: analyse and report to management on merchants with negative balance risk; instigate any (additional) actions at Credit Management.
•Compliance management: set-up and maintain the compliance policies on Legal, Regulatory, Operational Risks & Card Schemes
•Control Risk management (towards external suppliers & internal processes): conduct oversight on Risk and Fraud related compliance agreements with the (processing) parties involved
•Experience in (multi country) Stakeholder management
•Experience in working in complex environments (>3 years)
•Experience in managing large project in a senior user role
•Several years (> 5 years) of experience in Fraud & Risk Management within the merchant acquiring business (POS & eCommerce)
•Knowledge of monitoring systems and the effect of parameter settings on customer behaviour
•Extensive knowledge of criminal law fraud/financial investigations is a pre-requisite
•Verbal expression and presentation (both English and Netherlands)
•Analytic, Immune to stress, Communicator - Organisation sensitivity - Persuasion - Team player
•No 9 to 5 mentality
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