Job description/ Main responsibilities
Fix CRM application incidents in order to protect the revenue streams for clients affiliates.
CRM applications are: Clarify, Click Schedule, Capacity Requestor (custom built)
60% of the Companies revenue flows through the applications mentioned.
Develop further automation of the CRM processes to support business needs (as well as CIO internal needs).
Deliver CRM related support to the following teams: CIO BSS Delivery, CIO Production Support teams, Affiliate IT teams and Affiliate functional teams.
Provide input to guard code and data quality in the form of pro-active data cleaning and code-review sessions
Analyze reported application or process incidents.
Design, develop, test & deliver solutions for reported incidents
Pre-Analyze incidents that are reported in areas supported by 3th party suppliers
Instruct and advise CIO application teams, affiliates and architecture on best practices and recommended solutions for the CRM applications.
Gather requirements from requester/users
Analyze requirements and provide assessment
Design, develop, test & deliver a solution
Minimum 2 years working experience with Clarify analysis/development, mainly the Clear Logistics, Clear Support, and Clear Call Center Modules
Working knowledge of Clarify Server Processes (Rulemanager, Notifier, Tuxedo, etc)
High level understanding of the European telecommunication industry (different inter-connecting systems – billing/provisioning/etc which support the model)
Coding/development skills in Clarify, SQL, PL/SQL, Tuxedo, Unix
Ability to adapt to rapid organizational and systems changes as well as the capability to efficiently work under sometimes strenuous situations
Good analytical skills
Language skills: (Fluent in) English is essential.
6 months, 40 hours per week with renewal option
Are you interested and do you match with the above mentioned profile? Send you resume in Word format with a digital picture by email, your rate and availability
Who are we?
ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector. The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years.
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