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You will provide 2nd line application support for the Corporate Banking & eCommerce department. You will monitor the production systems and identify and solve any incidents within the agreed time spans. When necessary, you will escalate issues to the vendor or reroute them to one of the delivery teams. Your work will furthermore consist of formulating requests for changes, Production Acceptance testing and writing and updating procedural documentation. Next to the baseline support activities you will participate in new Corporate Banking & eCommerce projects (Installing/deploy new software, advising about the new infrastructure, creating MQ-connection, co-writing installation guide, configuration and support documentation, production acceptation test of new software). As we are expanding our support service window internationally you might be working early- and late shifts as well as out of office hour on-call service.
HBO/WO (NL) preferably in Programming, Information Technology or Business Engineering.
We are looking for a candidate who has at least 4 years working experience within functional and technical application support. We need you to be experienced with maintaining contacts with users. Preferably you have worked in the financial sector. Experience with working in a dynamic (international) environment is preferable.
Good analytical skills;
Good communicative skills;
Proactive attitude towards tackling issues;
Thinking and sticking to structures, however allowing flexibility to adopt pragmatic solutions;
Focus on results;
Quality driven, a real team player and eager to improve his/her skills;
Able to perform in a stressful environment;
Good English writing and speaking skills.
Systems experience (MUST!)
Experience with Microsoft Dynamics CRM;
Experience with Internet Information Services;
Experience with Database systems, Microsoft SQL Server and Microsoft SQL Server Reporting Services;
Experience with SQL scripting;
Experience with / knowledge of Windows Server;
Experience with / knowledge of Active Directory;
Experience with WebSphere MQ.
Previous experience includes financial sector;
Experience with TCP/IP, Firewalls, Communication/Networking;
Experience with Powershell scripting;
Experience with Unix shell scripting;
Experience with automatic deployments, XLDeploy (preferable);
Experience with performance tuning and load and stress testing;
Experience with Monitoring solution, Splunk (preferable)
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