3rd line engineer VMware

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3rd line engineer VMware

∙ VMWare Engineer with deep knowlede of: VMware vCloud Suite, VMware Sphere VMware vSphere,VMware vSphere Data Protection VMware vSphere Hypervisor (ESXi), VMware vSphere Storage Appliance, VMware Virtual SAN, VMware vCloud Director, VMware EVO, VMware Software Manager, VMware Integrated Openstack, VMware Continuent, VMware vCloud NFV
∙ Nice to have Sr. Experiance with LINUX version Redhat and Sr. Experienced Microsoft Client Specialist. (MCSE certified) - Windows and Enterprise client management knowledge.
∙ Involved in periodic MAD (Maintenance Activity Day) as required on weekends, maximum 8 times a year
∙ Install new hardware, systems, and software
∙ Configure, maintain services, equipment and devices
∙ Solve (complex) Incidents, part of problem management process on request of Problem Manager and implement (complex) changes concerning the Network Services
∙ Day to Day Server Management
∙ Implementing technical standard and non-standard changes in the infrastructure.
∙ Solving major, complex incidents (and help determining Root Cause Problems).
∙ Integrate policy conform ITIL processes.
∙ Configure, maintain high complex infrastructure services, equipment and devices
∙ Solve (complex) Incidents, part of problem management process on request of Problem Manager
∙ Create high level, detailed designs and roadmaps
∙ Work in a team together with other 3th line engineers
∙ On technical level stear dedicated 2nd Line Support in Poland and India
∙ Participating in projects
∙ Role of techlead VMWare
∙ Development and updating of workinstruction and handover to Poland and India

Must haves

∙ 10+ years’ experience working in an IT infrastructure Redhat Linux support/engineering role; five of which should have been at a Senior level
∙ Recent exposure to IT infrastructure services within the R&D and/or Manufacturing Services industry
∙ Experience of working within a large Global organisation within a multi-national company

∙ University degree in Computer Science or equivalent experience, developed over an extended period
∙ Fully proficient in English, both oral and written.
∙ Working in complex crossfunctional projects
∙ A clear and analytical approach to problem solving.
∙ Drive best practice in the use of common processes.
∙ Accountability for resolution of Major Incidents.
∙ Ability to work unsupervised for extended periods, managing multiple goals and priorities.
∙ Ability to remain calm when working to demanding timescales and deadlines.
∙ Excellent communication skills, written and verbal.
∙ Proactively identify self-development needs.
∙ In-depth knowledge of IT based services.
∙ High ability to discuss negotiates, present and agree requirements directly with the customer technical team.
∙ Proactively identify self-development needs.
∙ Understanding of ITIL framework
∙ Good presentation skills when provided with an opportunity of working with customers to redesign, apply workarounds, audit recommendation works etc.
∙ Analytical mind-set
∙ Experienced in working under presure in case of high priority incident
∙ Experienced in implementing remote changes with minimal downtime
∙ Attitude to learn new technologies as they are incorporated into the system.

Nice to haves

Vmware 4.X , 5.X , SR knowledge of 5.5, 6.0












24-03-2016 om 15.00 uur

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