For our international client we are looking for a Technical Specialist.
Oil & Gas experience preferred ***
Misc. Terms/Conditions: This job may require on-call duty and working outside normal business hours. Due to the necessary handling of and access to highly sensitive and privileged information, the successful applicant of this position will need to agree to additional background screening to be conducted. The Job Offer will only happen after the Screening process.
The Group Controller portfolio is a key business IT application portfolios in Finance IT and in the Group. Errors or delays in processing can incur significant impact for the organisation.
The Group Reporting applications are some of the most critical systems within the organisation. Most applications are Super Prime service level and marked as Business Critical. A number of applications contain Most Confidential data and are in SOX scope.
PURPOSE: The Application Landscape Specialist Reporting & MI owns the design and integrity of the Reporting and MI applications within the Group Reporting portfolio, manages the End-to-End Application Support, and interfaces with Businesses. The job manages most operational activities related to processes in the operations management part of the IT delivery such as configuration management, change/release management and capacity & service monitoring. The job is also responsible for monitoring the availability and reliability for the landscape that they oversee to meet the KPI’s as agreed in the SLA. Builds the necessary relationships and operational ways of working with stakeholder teams to ensure the effective delivery of their day to day activities.
Managing the end-to-end support through ensuring the appropriate operating agreements are in place with internal and external support providers.
Monitor, track and communicate the performance of the application according to SLA, as well as the performance of all the delivery sub-components.
Identify corrective actions required, obtain approval and implement
Liaise with systems development staff or software suppliers on the development of system enhancements and projects to overcome known problems or further fulfil user requirements - Monitoring and managing automated tasks (incl. scheduling batch tasks) on application level
Coordinating and monitoring data distributions, data archiving, reorganization and housekeeping
Maintenance and communication related to the application maintenance calendar
Coordination of application support package installation and coordination of supplier initiated changes
Managing the execution of regression testing (development of scripts and operational execution of process)
Ensures operational landscape documentation is kept up-to-date
Liaise with Application Landscape Manager in case of structural performance issues with supplier
Act as an escalation point on severity 1 & 2 incidents
Interface with delivery groups to ensure complex problems are being worked appropriately - Reviewing configuration management change requests
Assist with the diagnosis and resolution of capacity-related incidents and problems
Collecting and translating the capacity demand planning requirements for their landscape and providing them to the relevant suppliers for realization
Application Landscape Specialist ensures the compliance of applications with standards such as SOX
Contribute to the testing and execution of the Disaster Recovery Plan
Application cost management: ensure all the planned and actual costs are accurate and up to date
Identify potential knowledge scripts for the Support Desk and provide the required information
Ensuring documentation reflects the latest changes
Develop Business Analyst skills by leveraging the training, tools and technique offered in the BA skill pool
Has broader understanding of environment so is able to provide additional insight to problem solving that has a greater benefit for the larger community.
at least 4 years of experience in an application support environment
Experience in system operations and expert knowledge of the operational production environments of the specific application portfolios
Language: Fluent in English (oral and written)
Operate effectivily with minimal supervision
Ability to understand application landscapes including underlying infrastructure and concepts of application security
Able to assess & handle critical situations and co-ordinate with many team players to restore normal IT service
Knowledge of service support operation and design processes (ITIL)
Ability to operate in a virtual cross cultural organization
ability to handle concurrent tasks with appropriate priority
Ability to be part of small delivery teams for enhancement and small project
A Bachelor's degree in engineering
Knowledge of financial processes
Strong interpersonal and communication skills
Experience with system/application development
Ability to deal with conflict and ambiguity effectively
Good customer-facing, interpersonal and communicatios skills
Very good learning attitude
Strong problem analysis and trouble-shooting skills
Good time management skills: able to multitask
Able to work in a cross-functional, multi-application, multi-service providers environment
Good stakeholder management and ability to work in complex relationship between the organization, suppliers and infrastructure partners
Team player, works effectively and communicates well with all levels of organization (Business and IT)
Experience in SAP EPM Suite, SAP Financial Consolidation, SAP NetWeaver, SAP BPC, SAP BI4 Reporting
IT Skills & concepts Programming C++, C#, Powershell, SQL, Design Patterns, internet of Tings, Cloud computing, DCOM, Citrix, TCP/IP, DNS, Routers, firewalls etc.
Interested? Send us your English CV, motivation and hourly rate.
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