Technical Specialist Applications

Source Automation BV
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The Group Controller portfolio is a key business IT application portfolios in Finance IT and in the Shell Group. Errors or delays in processing can incur significant impact for Shell. The Group Reporting applications are some of the most critical systems within Shell. Most applications are Super Prime service level and marked as Business Critical. A number of applications contain Most Confidential data and are in SOX scope.


The Application Landscape Specialist Reporting & MI owns the design and integrity of the Reporting and MI applications within the Group Reporting portfolio, manages the End-to-End Application Support, and interfaces with Businesses. The job manages most operational activities related to processes in the operations management part of the IT delivery such as configuration management, change/release management and capacity & service monitoring. The job is also responsible for monitoring the availability and reliability for the landscape that they oversee to meet the KPI’s as agreed in the SLA. Builds the necessary relationships and operational ways of working with stakeholder teams to ensure the effective delivery of their day to day activities.


  • Managing the end-to-end support through ensuring the appropriate operating agreements are in place with internal and external support providers.

  • Monitor, track and communicate the performance of the application according to SLA, as well as the performance of all the delivery sub-components.

  • Identify corrective actions required, obtain approval and implement

  • Liaise with systems development staff or software suppliers on the development of system enhancements and projects to overcome known problems or further fulfil user requirements

  • Monitoring and managing automated tasks (incl. scheduling batch tasks) on application level

  • Coordinating and monitoring data distributions, data archiving, reorganization and housekeeping

  • Maintenance and communication related to the application maintenance calendar

  • Coordination of application support package installation and coordination of supplier initiated changes

  • Managing the execution of regression testing (development of scripts and operational execution of process)

  • Ensures operational landscape documentation is kept up-to-date - Liaise with Application Landscape Manager in case of structural performance issues with supplier

  • Act as an escalation point on severity 1 & 2 incidents

  • Interface with delivery groups to ensure complex problems are being worked appropriately

  • Reviewing configuration management change requests

  • Assist with the diagnosis and resolution of capacity-related incidents and problems

  • Collecting and translating the capacity demand planning requirements for their landscape and providing them to the relevant suppliers for realization

  • Application Landscape Specialist ensures the compliance of applications with standards such as SOX

  • Contribute to the testing and execution of the Disaster Recovery Plan

  • Application cost management: ensure all the planned and actual costs are accurate and up to date

  • Identify potential knowledge scripts for the Support Desk and provide the required information

  • Ensuring documentation reflects the latest changes

  • Develop Business Analyst skills by leveraging the training, tools and technique offered in the BA skill pool

  • Has broader understanding of environment so is able to provide additional insight to problem solving that has a greater benefit for the larger community.


  • At least 4 years of experience in an application support environment

  • experience in system operations and expert knowledge of the operational production environments of the specific application portfolio's

  • language: Fluent in English

  • Operate effectively with minimal supervision

  • ability to understand application landscapes including underlying infrastructure and concepts of application security

  • Able to assess & handle critical situations, and coordinate with many teamplayers to restore normal IT service

  • knowledge of service support operation and design processes (ITIL)

  • Ability to operate in a virtual cross cultural organization

  • ability to handle concurrent tasks with an appropriate priority

  • ability to be part of small delivery teams for enhancement and small projects

  • a bachelors degree in engineering


Knowledge of financial processes

  • strong interpersonal and communication skills

  • experience with system and application development

  • ability to deal with conflict and ambiguity effectively

  • good customer-facing, interpersonal and communication skills

  • highly responsive, customer-focused, yet is able to provide a differentiated service response for user requests depending on the application

  • strong problem analysis and trouble-shooting skills

  • very good learning attitude

  • good time management skills

  • able to work in a cross-functional, multi application, multi-service providers environment

  • good stakeholder management and ability to work in complex relationship between Shell, suppliers and infrastructure parnters

  • teamplayer, works effectively and communicates well with all levels of organization

  • Experience in SAP EPM suite, SAP Financial Consolidation, SAP Netweaver, SAP BPC, SAP BI4 Reporting

  • C++ C#, Powershell, SQL, design patterns, Internet of Things, Cloud computing, DCOM, Citrix,

  • TCP/IP, DNS, Routers, network masks, firewalls etc.

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3 reacties

  • Datum
    04-04-2016 10:22

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    04-04-2016 14:46

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    11-04-2016 13:11

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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