The Oracle Support Engineer will be the linking pin between business and IT, and between end users and second-line support by third parties. The main responsibility is to support the back office and her affiliates, in particular the Administration & Customer Support and Finance departments, in their processes (service contracts, order management, fulfilment and financial administration). The Oracle Support Engineer provides first-line support to the end users of said departments and, in addition, to the Purchase department. Furthermore, s/he administers changes in the global ticketing environments and solves issues for end users. In addition, the Oracle Support Engineer acts as an intermediary for second-line support provided by external parties and safeguards the general overview of “CLIENT” and affiliates business needs in relation to the carrying out of further Oracle projects.
Provide first-line support to the Finance & Purchase departments
Analyze and resolve Oracle application issues
Support functional configuration, implementation and production activities
Initiate and manage problem reports for resolution
Translate business requirements into implementation advice for third parties
Manage and coordinate issue resolution with third parties
Requirements and characteristics
BA/BS in a technical field or equivalent experience
Solid (functional) knowledge of Oracle e-Business R12 Suite, in particular Finance GL/AP/AR (including Banking Gateway), Order Management and Service Contracts
Proven experience in providing customer support, maintenance and (preferably) consultancy
Knowledge of and experience with SQL & PL/SQL
Strong analytical and problem solving skills
Good communication skills (spoken and written) in Dutch and English (required)
Duration: 3 months+
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