My client is looking for a service minded professional who is able to analyse and report on the current procedures, work methods and activities and help us implementing new or improved work flows.
This role is based in the Netherlands and reports to the Customer Experience Manager.
* You work closely with customer care managers and key users across Europe in order to identify flaws in their processes and knowledge.
* You are a self-starter always on the move: proposing, initiating, sourcing, documenting, and preparing reports or presentations that can be used for improving services in the organization. You report consumer insights back into the organization and follow up on these.
* Together with the eCRM manager you initiate and measure the effect of new campaigns and build new customer journeys.
* You create and develop functional requirements to support new business and processes, improve quality, performances, external interfaces, and constraints and test these against SalesForce functionalities or apps. You have a strong understanding of Salesforce's capabilities and limitations and can clearly communicate those to end users.
* You ensure that the system (including content) is kept up to date and is available for (key) users.
* As a business expert, you make it a priority to stay up to date with latest trends and developments in the business world and bring these into the organization
* HBO (high-level education) level of working and thinking is required; with a minimum of 3 years relevant experience in a similar role;
* Experience with SalesForce Service Cloud is a must.
* You are accurate and notice irregularities immediately;
* You demonstrate excellent communication skills;
* You're energetic, flexible and open minded; you have a proven ability to think out of the box;
* You understand the necessity to change, to be able to adopt to ever-changing needs and demands of our users and our customers;
* You are fluent in English and Dutch (written and spoken);
Progressive Recruitment is gespecialiseerd in de bemiddeling van professionals binnen de sectoren IT, Global Energy & Natural Recources, Life Sciences, Supply Chain en Engineering. Wij kunnen je helpen bij je zoektocht naar een tijdelijke opdracht, maar ook als je zoekt naar een permanente functie in deze sectoren.
Progressive Recruitment is specialized in recruiting professionals in the sectors IT, Global Energy & Natural Recources, Life Sciences, Supply Chain and Engineering. We can help you find temporary and permanent job opportunities in these industries.
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