Functioneel beheerder WebSphere Support Analyst

Helion IT
Geplaatst op
2 tot 6 maanden
Op locatie


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Your function as Application Supporter
You will provide 2nd line functional and technical application support for the Corporate Banking & e-commerce department. You will monitor the production systems and identify and solve any incidents within the agreed time spans. You understand the business process and are able to support the end users with questions. When necessary, you will escalate issues to the vendor or reroute them to the support teams of other business lines.

Your work will furthermore consist of formulating requests for changes, Production Acceptance testing and writing and updating procedural documentation. Next to the baseline support activities you will participate in new Corporate Banking & e-Commerce projects (Installing/deploy new software, advising about the new infrastructure, creating MQ-connection, writing installation guide, configuration and support documentation, production acceptation test of new software). As our support service window is internationally you will be asked to work early- and late shifts as well as on-call service.

HBO/WO (NL) preferably in Programming, Information Technology or Business Engineering.

Working experience
We are looking for a candidate who has at least 3 years working experience within functional and technical application support. We need you to be experienced with maintaining contacts with users. Preferably you have worked in a dynamic international financial sector.

Personal qualities

To be able to be good at your job we are looking for someone with

  • Good analytical skills

  • Good communicative skills;

  • Proactive attitude towards tackling issues;

  • Thinking and sticking to structures, however allowing flexibility to adopt pragmatic solutions;

  • Focus on results;

  • Quality driven, a real team player and eager to improve his/her skills;

  • Able to perform in a stressful environment;

  • Flexible behavior;

  • Good English writing and speaking skills.

Systems & Product experience (must haves): Experience

  • with E-trading support; Portal support and Functional support

  • with WebSphere application server 7.x, 8.x;

  • with WebSphere portal 8.x and Java technology;

  • with WebSphere MQ;

  • with / knowledge of Unix/Linux 5;

  • in a technical support function (TCP/IP, Firewalls, Communication/Networking) and system programming (Unix / Linux , Scripting) (preferable)

  • with SQL scripts (preferable);

  • with Oracle databases (preferable).

  • with performance tuning and load and stress tests (preferable)

  • with Windows

Systems & Product experience (nice to haves)

  • Knowledge of trading (e Commerce)

  • Product knowledge (FXMM – Derivatives – Bond/Repo)

  • Experience in TCP/IP, Firewalls, Communication/Networking

  • Experience in Unix shell scripting

  • Experience with SQL en Oracle

  • Experience in performance tuning and load and stress testing










12-05-2016 om 17:00 uur

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