Your function as Application Supporter
You will provide 2nd line functional and technical application support for the Corporate Banking & e-commerce department. You will monitor the production systems and identify and solve any incidents within the agreed time spans. You understand the business process and are able to support the end users with questions. When necessary, you will escalate issues to the vendor or reroute them to the support teams of other business lines.
Your work will furthermore consist of formulating requests for changes, Production Acceptance testing and writing and updating procedural documentation. Next to the baseline support activities you will participate in new Corporate Banking & e-Commerce projects (Installing/deploy new software, advising about the new infrastructure, creating MQ-connection, writing installation guide, configuration and support documentation, production acceptation test of new software). As our support service window is internationally you will be asked to work early- and late shifts as well as on-call service.
HBO/WO (NL) preferably in Programming, Information Technology or Business Engineering.
We are looking for a candidate who has at least 3 years working experience within functional and technical application support. We need you to be experienced with maintaining contacts with users. Preferably you have worked in a dynamic international financial sector.
Good analytical skills
Good communicative skills;
Proactive attitude towards tackling issues;
Thinking and sticking to structures, however allowing flexibility to adopt pragmatic solutions;
Focus on results;
Quality driven, a real team player and eager to improve his/her skills;
Able to perform in a stressful environment;
Good English writing and speaking skills.
Systems & Product experience (must haves): Experience
with E-trading support; Portal support and Functional support
with WebSphere application server 7.x, 8.x;
with WebSphere portal 8.x and Java technology;
with WebSphere MQ;
with / knowledge of Unix/Linux 5;
in a technical support function (TCP/IP, Firewalls, Communication/Networking) and system programming (Unix / Linux , Scripting) (preferable)
with SQL scripts (preferable);
with Oracle databases (preferable).
with performance tuning and load and stress tests (preferable)
Knowledge of trading (e Commerce)
Product knowledge (FXMM – Derivatives – Bond/Repo)
Experience in TCP/IP, Firewalls, Communication/Networking
Experience in Unix shell scripting
Experience with SQL en Oracle
Experience in performance tuning and load and stress testing
12-05-2016 om 17:00 uur
Graag ontvangen wij van geschikte kandidaten een CV in Word formaat, een korte motivatie, het uurtarief incl. reiskosten excl. btw en eventuele geplande vakanties.
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