Deskside Executive Support Engineer

Talisman Software BV.
Geplaatst op
2 tot 6 maanden
Op locatie
Den Haag


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Talisman is looking for a Deskside Executive Support Engineer.

Works in Critical End-user environment

Responsible for supporting executives and critical users
Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
Troubleshoot and solves technical issues reported by end-users.
Acting as a single point of contact for executive users.
Escalates according to provided procedures.
Able to advise senior executives on IT related requests or queries.
Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
Install and support mobile devices like Blackberry / iOS / Android.
Perform standby duties on a rotational basis.
Adhere to formal dress code.

Abilities and Skills

Safety / Security

To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.


Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Perform 24/7 standby duty.


Is able to take ownership is situations where direct action is required and solutions are not obvious.
Ownerships demands persistency and creativity.

Customer Focus

Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.

Structured Approach

Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred


Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking preemptory action against potential problems and threats.


Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.

Stress handling

Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
Skilled helpdesk experience (2 nd line support) is preferred.
Knowledge of networking equipment
Broad and in-depth knowledge of Microsoft Vista, Windows 7 and/or Windows 8.
Broad and in-depth knowledge of Microsoft Office 2007/2010/2013.
Broad and in-depth knowledge of Microsoft Active directory.
Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals.
Installation and configuration of mobile devices e.g. Blackberry, Apple and Android devices.
Experience with Information security tools like, PKI Secure Email, Bit locker is preferred.
Experience with Videoconferencing / Lync technology.


MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
ITIL Foundation
MBO level 4 degree or higher specialized in information technology
Drivers licence (B)
Home location is a maximum of 30-45 minute drive from the hub location.
Able to write and speak both Dutch and English fluently

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5 reacties

  • Datum
    13-05-2016 11:45
    Capelle aan den IJssel

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    13-05-2016 11:55

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    13-05-2016 13:36

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    17-05-2016 08:15
    Den Haag

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    17-05-2016 14:01

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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