Business Analyst Contact Center

Geplaatst op
2 tot 6 maanden
Op locatie
HT-Business Analyst Contact Cent


  • Yacht bv 31 opdrachten
  • H Consultancy Groep b.v. 2525 opdrachten


As Business Analyst you work closely with key stakeholders in translating the needs of the business to enable delivery of successful IT and business change. You play a central role in understanding business and functional requirements, map them against the standard capabilities of our OMNIUS application, identify areas where system changes are needed, and monitor the impact in terms of change management. Bringing your experience and skills to bear, you will deliver success either through working concurrently on multiple small projects, or as part of a team in a complex transformational program. Main location will be Sittard(Netherlands), with regular travel (25%) to client locations.

Key responsibilities

  • Analyzing business requirements, processes, functions and information flows

  • Documenting business, functional and non-functional requirements using waterfall or agile methodologies

  • Using a range of business modelling techniques to engage and validate the analysis with the business and IT

  • Exploiting business analysis skills and domain knowledge to advise and recommend solution options which encompass both business and IT enabled change

  • Leading engagement with stakeholders to model the business benefits and risks

  • Engaging relevant stakeholders to establish consensus on viability of solution options to deliver the desired outcomes

  • Helping to evolve the Business Analysis community by sharing knowledge and skills and actively looking for opportunities to continuously improve the team’s performance

  • Building effective relationships with stakeholders

Job demands Business Analyst

  • HBO(+) education

  • Contact center or call center project experience

  • 3+ years of professional experience in comparable position

  • Proven problem solving and analytical skills

  • Experienced in applying Agile methodologies, Scrum

  • Excellent verbal, written, and interpersonal communication skills

  • Logical thinker with great attention to detail and can do attitude

  • Fluent in Dutch and English

  • Experienced user of Microsoft Office applications suite

  • E-commerce software platform knowledge(eg. Magento)

Nice to have Business Analyst

  • Professional experience working in a software development company

  • Knowledge of the telecoms industry

  • Process definition and documentation experience

  • Commercial awareness with regard to costing of projects and the impact on the business

Remaining Information Business Analyst


Business Analyst


Amsterdam Area




3 months with option to extend


Nadia van der Valk

Are you interested and do you match with the above mentioned profile? Send your resume in Word format including your rate and availability

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