For a multinational cooperation we are looking for an Operations Intellegence Center Engineer to be based in Hilversum, the Netherlands.
As the Operations Intelligence Center (OIC) Engineer, you will use your broad background of infrastructure and application monitoring experiences to identify consumer experience issues and backend system challenges across multiple service providers and networks.
Perform day-to day operational activities in a dynamic global 24x7 environment
Provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement
Identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience
Help onboard new capabilities, liaising with other teams across the organisation and help them enrich our portfolio of supported activities.
As they evolve, you will have the opportunity to learn new software applications for monitoring network applications and performance capabilities.
3-7 years’ experience in infrastructure and application monitoring. Experience in retail environment is a plus
Experience working in fast paced environments in a highly matrixed 24x7 global support model; awareness of international business, cultural norms, and values is a plus
Background as part of a team that delivers and supports application & infrastructure technologies to leading e-commerce solutions
Working understanding of Agile or other methodologies. ITIL is a plus
Strong problem solving skills and demonstrated competency with mobile/web technologies
Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods. Able to convey expertise during real time event mitigation meetings and conference calls
Ability to be a forward thinker and recommend proactive measures to limit event frequency
Critical Incident and Crisis Management experience
Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS
Delivering on tactical responsibilities while maintaining awareness of the big picture
Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking
As soon as possible
At least 1 year
Are you interested in knowing more? Please provide us with your motivation and CV so we can get in touch.
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