GIS Service Engineer

Source Automation BV
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Start: 1-7-2016

Duur minimaal half jaar- maximaal 2 jaar.
40 uur per week

Within Technical Landscape Services (TLS), Subsurface & Technical Infrastructure (S&TI) supports the infrastructure for Technical Professionals in Exploration and Production operating from various locations around the globe. It includes GIS (Geographic Information Systems) specific back-end services for the global Geomatics community, which are provided by a virtual team located in the Netherlands, USA and Malaysia. We’re looking for candidates to strengthen the team covering operational support, service improvements and technical project lead related activities.

Main activities


  • Provide 3rd line operational support, with focus on day to day incident management related to ArcGIS Server on Windows Server, web map viewers, ArcSDE, SQL Server and Oracle on Linux

  • Troubleshooting and resolving complex technical application issues: application access, recovery and tuning

  • End-to-end monitoring and problem management across all technical areas

  • Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support

  • Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services (mainly ESRI technologies)

Participate in global pro-active GIS service enhancements

  • Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades

  • Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, workarounds)

  • Document, maintain and improve service performance metrics

Participate in new ArcGIS Server deployments and introduction of new technologies

  • Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery on new requirements

  • On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support

  • Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers

  • Contribute to successful project delivery within agreed time and budget

Knowledge skills and abilities

Must have

  • Master’s degree in computer science, geography, GIS, or other closely related field

  • Minimum of three years of work experience in similar role

  • Excellent GIS backend application support skills covering ArcGIS Server, Internet Information Services (IIS), ArcSDE, Oracle on Linux and SQL Server

  • Very good IT Infrastructure skills covering Windows Server (and Linux) administration

  • Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)

  • Scripting exposure to Python scripting (optional PowerShell)

  • Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility

  • Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution

  • Excellent communication skills in English, both spoken and written

  • In-depth analytical and troubleshooting skills on a variety of platforms

  • Be flexible, and willing to work outside of normal office hours in order to ensure that service and high customer satisfaction is maintained


  • ArcGIS Desktop and spatial data type knowledge

  • Experience with FME Server

  • Experience participating in a virtual team of people delivering global services/projects.

  • Experience in multinational/multicultural enterprise

  • Exposure to the oil and gas industry. In particular exploration and production, preferably in the Subsurface/Geomatics arena

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