We are currently looking for a Solution Architect with knowledge of Call Center technologies for a freelance position in Amsterdam Area.
You will act as a Solution architect and Tech Lead regarding the transformation of the company. You are involved with all project lifecycle stages; from assessment, design, build, test to production.
Experience in the Telecom industy
Call Center Technologies
Agent Desktop Technologies (e.g. Jacada)
IVR / ACD / Call Routing Technologies
Call Center workforce management and scheduling solutions
Speech Analytics technologies to process call speech data
Digital Assisted Care technologies e.g. online chat
Omnichannel and Digital Architecture for Sales, Care
Good of domains as Product Catalogue Management, Assurance, Billing, Fulfillment and Order Management
Good understanding of Application Integration, rules engines, identity management, data management
Knowledge of industry standards, technology standards & architecture frameworks as TAM, eTOM, SID, TOGAF, SOA, Web 2.0.
Experience in different methodologies as agile and waterfall.
Software Designer: Ideally 3+ years of experience
Solution Architecture : 2 + years in similar role in a large Enterprises preferably Telco)
Software Developer: ideally 5+ years of experience is a big plus
Enterprise Architecture is considered a plus
People and Project Management is considered a plus
Experience in integrating IT stacks / companies
Develop and deliver High Level Solution Architecture (BSA), corresponding UML artefacts (i.e. Activity Diagrams, Sequence Diagrams, Use Cases) and Requirements Traceability Matrix (RTM) in support of documenting the program/project scoped IT business solution.
Ensuring that the solution architecture is compliant and aligned to the published Enterprise Architecture blueprints and product, (IT) technology & infrastructure roadmaps.
Review and approve Functional Designs (FD) and Technical Designs (TD), Interface Specifications (IS) & Data Mappings for the IT business solution, liaising with cross functional teams to achieve high quality designs.
Co-author with Enterprise Architecture the Marketing Service Description E2E architecture & operational impact assessments to assure the integrity, robustness & efficiency of the future E2E solutions while identifying opportunities to increase reusability and maximise cost synergies.
Deliver IT assessments focusing on solutions that bring clear business value.
Deliver (senior executive) slide packs addressing various IT topics facilitating fact based decision making process.
Contribute in shaping of the Enterprise Strategy (with focus on the Online and web integration) and other activities in order to maximize both personal effectiveness as well as organizational productivity.
Define, create, communicate and maintain taxonomies, repositories, workflows, and IT governance processes that reflect industry best practices.
Aids interoperability testing and monitors technical performance of the tested system.
Liaise with external/internal clients and vendors and represent the IT (Solution Architecture) organization in various forums assuring promotion of its values, standards and objectives.
Manage and facilitate the flow of information within IT
Directs a design change control to ensure that all changes are considered in relation to the end-to-end design baseline.
Timely & quality delivery of assessment, design artefacts and executive packs.
Cost savings delivered through optimising reusability and maximisation of synergies
Ease of future system functionality/capability enhancements
Alignment with industry standards and Enterprise Architecture Blueprint
Does this job description spark your interest? Then please provide me with your most recent CV and contact details, so that we can discuss the position by phone.
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