infrastructure specialist Central europe

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Infrastructure Specialist Central Europe
AkzoNobel operates a sophisticated Information Management capability for all its BAs worldwide.

Crucial to ensure that adequate levels of service are delivered in alignment with business needs is a sustainable
and high performing Infrastructure. For the Central European cluster team we currently seek an expert and
experienced Infrastructure Specialist in the technical domain of Access.

Key Accountabilities/ Role Description

 Accountable for Specialist and Technical Hands on Support of Services within a delivery geography in IS
 In support of overall Supply of IT Infrastructure, responsible for:
o Providing technical SME to Cluster Manager / Team Lead to help manage service deployments,
upgrades and other changes in cluster
o Providing support to the cluster / team for roll out of new services, interfacing between the category and
regional delivery teams
o Other elements of the role are: Investigate escalations identified to service solution issues in cluster from
category teams including coordinating between suppliers and Category team
o Undertake retained supply activities as agreed with category
 Collaborating or being consulted on:
o As appropriate, coordinate resources in specific geography including people management of support
 Differentiating role factors:

o Knowledge Business Process: Has good knowledge of all business processes including relation to the

own discipline and anticipates the technical and functional consequences. Has contact on own initiative
with internal customers.
o Analysis: Draws conclusions based on analysis within technical and functional discipline (e.g. analysis of
functional consequences because of configuration changes) and gives advice on optimizing existing
o Guidance: Works under supervision within work agreements; work is at least monthly reviewed by
manager. Sets priorities on own initiative and discusses planning and operational plan with suppliers
and internal customers
o Procedures, Processes & Tools Contributes to new policies, procedures, processes, tools and systems
for a technical discipline (e.g. security) and improves/optimizes existing policies, procedures, processes,
tools and systems (e.g. IM manual chapter)
o Advisory Level: Analyses and advises on different alternatives (tactical analysis) and ensures the
implementation of proposed solutions/advices
o Expertise: Professional with broad and/or extensive knowledge in own specialized field built on an
understanding of the theoretical concepts and principles and their specific technical and functional
Key Generic Competencies
 Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on
strategic ambitions
 Good communication skills with customers, suppliers, and colleagues at all levels in the organization
 Good organizational skills
 Good interpersonal skills
 Technical Subject Matter Expert in Infrastructure technologies with relevant certifications
 Good balance between technical and business skills
 ITIL v3 Foundation Certified

 At least >10 years relevant work experience in IM functions
 At least >5 years relevant experiences in Access technologies (WAN, LAN, WLAN, RAA,…)
 knowledge of firewalls is definitely an advantage
 Good general managerial and communication skills
 Excellent knowledge of IT Infrastructure within AkzoNobel (especially cluster)
 Excellent understanding of the main functional and architectural elements and requirements
 Experience in regional Infrastructure Services service delivery management and operational support
 Experience working in another area of IM and/or company
 ITIL v3 Foundation Certified
 Cisco certified

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