Infrastructuur (IM) Specialist

Geplaatst op
2 tot 6 maanden
Op uurbasis
Op locatie
regio Eindhoven
Roos Goed


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IM Specialist


Regio Eindhoven




3 maanden optie op verlenging


In overleg

Role Description

  • Accountable for Specialist and Technical Hands on Support of Services within a delivery geography in IS

  • In support of overall Supply of IT Infrastructure, responsible for

  • Providing technical SME to Cluster Manager / Team Lead to help manage service deployments, upgrades and other changes in cluster

  • Providing support to the cluster / team for roll out of new services, interfacing between the category and regional delivery teams

  • Other elements of the role are: Investigate escalations identified to service solution issues in cluster from category teams including coordinating between suppliers and Category team

  • Undertake retained supply activities as agreed with category

  • Collaborating or being consulted on

  • As appropriate, coordinate resources in specific geography including people management of support analysts

  • Differentiating role factors

-Knowledge Business Process: Has good knowledge of all business processes including relation to the own discipline and anticipates the technical and functional consequences. Has contact on own initiative with internal customers.

  • Analysis: Draws conclusions based on analysis within technical and functional discipline (e.g. analysis of functional consequences because of configuration changes) and gives advice on optimizing existing practice

  • Guidance: Works under supervision within work agreements; work is at least monthly reviewed by manager. Sets priorities on own initiative and discusses planning and operational plan with suppliers and internal customers

  • Procedures, Processes & Tools Contributes to new policies, procedures, processes, tools and systems for a technical discipline (e.g. security) and improves/optimizes existing policies, procedures, processes, tools and systems (e.g. IM manual chapter)

  • Advisory Level: Analyses and advises on different alternatives (tactical analysis) and ensures the implementation of proposed solutions/advices


Professional with broad and/or extensive knowledge in own specialized field built on an understanding of the theoretical concepts and principles and their specific technical and functional context

Functie eisen

  • At least >10 years relevant work experience in IM functions

  • At least >5 years relevant experiences in Access technologies (WAN, LAN, WLAN, RAA,…)

  • knowledge of firewalls is definitely an advantage

  • Good general managerial and communication skills

  • Excellent knowledge of IT Infrastructure

  • Excellent understanding of the main functional and architectural elements and requirements

  • Experience in regional Infrastructure Services service delivery management and operational support

  • Experience working in another area of IM and/or company

  • ITIL v3 Foundation Certified

  • Cisco certified


  • Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on strategic ambitions

  • Good communication skills with customers, suppliers, and colleagues at all levels in the organization

  • Good organizational skills

  • Good interpersonal skills

  • Technical Subject Matter Expert in Infrastructure technologies with relevant certifications

  • Good balance between technical and business skills

  • ITIL v3 Foundation Certified

Reageren kan nog tot donderdag 30 juni 09:00 uur door middel van een cv in word format en een korte motivatie met vermelding van beschikbaarheid en tarief.

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1 reactie

  • Datum
    20-07-2016 14:56

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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