CSC leads clients on their digital transformation journey, providing innovative next-generation technology solutions and services that leverage deep industry expertise,global scale, technology independence and an extensive partner community. Their people help commercial and international public sector clients solve their toughest challenges by modernizing their business processes, applications and infrastructure with next-generation technology solutions.
As a Senior Business Analyst at our client you work closely with our customers and the UX design and Development team of our client. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers. This is a crucial role within the PS team of our client, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the client product.
Gather define and prioritize requirements of the project in close collaboration with the client;
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;
Configure the various customer experience building blocks using - - Portal Manager and Forms Studio of our client.
Worldwide travel will be required for this position.
You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
University education and degree (preferable business or IT related);
Minimum of 5 years experience in a similar role for full service internet bureau;
Minimum of 5 years experience in a client facing position;
Experienced with Web Content Management;
Experienced with Digital Marketing Tools;
Experienced in requirements management and/or process modeling;
Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall;
Excellent written and verbal skills in English;
Perseverance and pragmatism to solve complex problems;
Ability to work under pressure;
Ability to work in a multicultural and international environment;
Experienced in business processes and forms solutions;
Experience in Financial Services industry;
Experienced with Digital Marketing;
Experienced in requirement management tools;
Experienced in project management tools;
Experienced with e-commerce.
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