Senior Business Process Analyst

Geplaatst op
Binnen een jaar
Op locatie


Start date



31/12/2016, with option to extend

Hours a week


Job Mission

In your role as a Business Process Analyst you will be the linking pin between the Customer Service Business, IT organization and the outsourcing partners. As Business Process Analyst you will assess, change/refine and implement business processes and the related information systems (main focus is on equipment management) to continuously increase their effectiveness and efficiencies and make sure that they are properly aligned with the company’s strategic direction.

Job Description

You will act as a first IT contact for Business key players and Business process owners in the organization. You will play a key role in IT development & implementation projects. For a large part of your time you work in projects, but you will also manage Non Standard Changes in your area from Intake till Go Live & Hand-over to support.
The project on hand is part of the “Performance Monitoring & Analysis Next Generation” (PMA NG) program which enables the client to have more and better insight in its product and business performance.
You are getting energized by challenging the business about their requirements & processes in order to realize a fit in IT solutions. You are able to translate these business requirements into the right functional IT specifications and IT solution direction. This means you create the Functional Design or you review the Functional Design as created by external partners. You are able to customize, test, train key-users and act as project manager in smaller projects.

Knowledge & Experience

  • The ideal candidate has got at least 10 years of experience in a similar role, i.e. preferably with service processes in a high tech complex environment.

  • Bachelor's or Master's degree in Information Technology or Business Administration

  • Highly experienced in BI and DWH solutions (preferably in Big Data environments)

  • Detailed knowledge of IT systems supporting Service processes / content management.

  • Ability to gain a helicopter view.

  • Ability to document “as is” and “to be” processes and to assist in development of business case transition.

  • Ability to translate Business requirements into IT requirements and design the correct solution (direction) corresponding these business requirements.

  • Team worker.

Personal Skills

  • Customer focus, result-orientation, and commitment to excellence;

  • Pro-active personality who can deal with resistance;

  • Responsibility and authority, ability to ‘get things moving’

  • A demonstrated ability to perform in high-pressure environments;

  • Demonstrated consultancy skills combined with hands-on mentality, and a strong go-getter mentality;

  • Passionate about driving innovative solutions;

  • Motivated and enthusiastic team player;

  • Excellent communication & presentation skills in English, preferable in Dutch;

If you are interested in this opportunity please leave your CV and I will contact you.

Riwanna van der Galiën
Delivery Consultant IT Contracting

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2 reacties

  • Datum
    12-07-2016 14:25
    Den Bosch

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    13-07-2016 19:30

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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